Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Manager, HR Services to join our HR Shared Services team in [Newport Beach, CA; Omaha NE or Lynchburg, VA]. This role can be on-site or hybrid.

As a Manager, HR Services, you will play a key role in Pacific Life’s growth and long-term success by overseeing the first-level support to Pacific Life employees and leaders related to a variety of HR-related inquiries. In this role, you will identify strategic opportunities to expand HR Shared Services ‘ offerings and implement centralized solutions. You will drive innovation at scale by leading a team that manages centralized HR processing, reporting, and inquiries.. This is a critical role responsible for overseeing and maintaining efficient HR processes, improving service delivery, and enhancing the overall employee experience. You will manage the team of HR Services Specialists ensuring the delivery of high-quality HR support services to all employees. This is a role that requires the partnering closely with cross functional teams enterprise wide, including HR IT, and Finance. This role requires an experienced HR leader with exceptional HR operations, analytical, customer service and communication skills.

• Lead project management and implementation of HR case management system, Workday Help
• Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape
• Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions based on inquiry
• Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities.
• Serves as the escalation point for HR Services guiding the root cause analysis, resolution and communication protocol.
• Manage the case management system and team to established service level agreements.
• This is a role that requires trusted partnership and working closely with cross functional teams enterprise wide, including HR IT, and Finance.
• Will partner with HRIS team supporting HR technology upgrades.
• Develop and maintain team standard operating procedures.

The Experience You Will Bring

• You are a skilled communicator and thrive in team settings by being authentic, respectful, and engaging.
• You enjoy working in fast-paced environments where critical thinking and proactive teamwork are essential for success.
• You are skilled in working with data and know how to interpret data and turn this information into actionable insights and recommend solutions.
• You enjoy working in fast-paced environments where critical thinking and proactive teamwork with colleagues around the globe is essential for success.
• Collaborative and make decisions with the greater good of the employee and business in mind while balancing HR team capacity.
• Organized, with strong ability to multi-task, meet deadlines and focus on priorities.
• Strong computer technical skills with Microsoft Office products, particularly Excel, and willingness to learn new applications.
• Strong interpersonal and oral/written communication skills at all levels.
• Ability to work independently and as part of a team.
• drive decision-making.
• Ability to exercise discretion and confidentiality at all times.
• Proactive, self-directed, motivated, and results-oriented individual with a high dedication to quality while handling multiple, and at times competing, priorities.

What Will Make You Stand Out

• Bachelors degree or equivalent work experience.
• Experience managing and coaching a team.
• Experience in HR & Case management systems required.
• Understanding of benefits/general HR processes, regulations, and laws.
• Experience with HRIS system (Workday preferred).
• Analytical mindset with the ability to use data to measure KPIs and drive decision-making.
• Exceptional customer service orientation and problem-solving skills..
• Excellent mentoring and coaching skills.