The GBSC (Global Business Services Center) is Mastercard’s shared services organization supporting multiple business units globally. The Manager, Legal Operations and Compliance is responsible for leading a team within the broader GBSC Legal Services function and is accountable for delivering positive stakeholder experiences and efficient business results. Reporting to the Director, Legal Operations & Compliance Services, this position will be responsible for guiding and executing end-to-end activities within an assigned portfolio of work.

• This role will primarily perform Bank Account activities including reviewing agreements and Terms & Conditions related to bank account opening and maintenance, preparing Board Resolution/POA/Delegation of Authority letters, and preparing Director and Company Secretary Appointment and Resignation letters.
• Coordinate efforts across multiple teams such as the GBSC, Law Department and Mastercard Corporate Secretary
• Hire, develop, and guide a team of legal and compliance professionals performing bank account activities or other legal services described below
• Take the lead on addressing issue escalations, coordinating work assignments, and managing prioritization of requests
• Monitor performance and manage team to ensure Service Level Objectives are met or exceeded
• Execute plans for driving process standardization and best practices through change management initiatives and performance metrics

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Lawyer with a Company Secretary certificate
• In addition to Corporate Secretary experience, familiarity with any of the following areas is a plus: contract lifecycle management, compliance monitoring and alert screening, litigation support, responding to KYC requests, and other legal support functions
• Demonstrated ability to manage workloads involving tasks of varying priority and complexity
• Excellent communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders
• Ability to organize, track, analyze and identify insights about large sums of detailed data
• Experience initiating and managing legal process improvements in response to process metrics and stakeholder feedback
• Successful track record of leading and developing a team of contract administrators and individual contributors performing legal and compliance activities