Joining the Oversight Board Administration is a chance to be part of an organization which is leading on some of the most prominent and challenging issues facing the tech industry and society.

Reporting to the Chief Security Officer, The Manager – Operational Excellence will be responsible for driving programme management and process improvement initiatives across the Operations department, which includes Finance, Technology, Security & Risk, and Human Resources. The role focuses on improving operational efficiency, fostering a culture of continuous improvement, and ensuring strategic alignment between the teams. This position will play a critical role in enhancing performance and optimizing the shared services function to deliver value to the organization.

Programme Management:

• Act as the primary programme manager, coordinating initiatives across Finance, Technology, Security & Risk, and Human Resources.
• Ensure alignment of operational initiatives with the overall organizational strategy.
• Develop and manage project timelines, ensuring all teams meet deadlines and objectives.
• Track, report, and communicate progress to senior leadership and key stakeholders.

Operational Excellence:

• Identify and implement process improvements to enhance operational efficiency and effectiveness across shared services.
• Develop and maintain KPIs and metrics to measure operational performance and improvement.
• Foster a culture of continuous improvement, empowering teams to find innovative ways to improve processes.
• Lead cross-functional initiatives to streamline processes, reduce waste, and improve service delivery.

Stakeholder Management:

• Liaise with key stakeholders in each team (Finance, Technology, Security & Risk, HR) to ensure effective collaboration.
• Facilitate communication between teams to break down silos and improve operational cohesion.
• Ensure consistent delivery of operational support that meets the needs of the business.

Risk Management:

• Support the identification and mitigation of operational risks.
• Work closely with the Security & Risk team to ensure processes are compliant with regulatory requirements.

Reporting and Analysis:

• Conduct regular analysis of operational processes, identifying areas for improvement.
• Prepare reports and presentations for senior leadership that detail project progress, challenges, and opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is desirable.
• Certification in project/programme management (e.g., PMP, PRINCE2) or Lean Six Sigma (preferred).

Experience:

• Proven experience (5+ years) in programme or project management within a shared services or operations environment.
• Experience in driving operational excellence initiatives and process improvement.
• Demonstrated success in cross-functional team management, preferably within Finance, Technology, HR, or Risk functions.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Personal Attributes:

• Highly organized and detail-oriented.
• Results-driven and committed to achieving operational excellence.
• Collaborative and able to work effectively across teams.
• Proactive and self-motivated with a continuous improvement mindset.