The Manager, OTC reports to the Senior Manager OTC (order to Cash), within North America (NA) which is part of the Global Financial Solutions (GFS) organization. This role sits within Global Financial Solutions and will be responsible for managing OTC operations. This position will oversee the day-to-day operations of Order to Cash within the Shared Services, managing areas of process efficiency, continuous improvement initiatives, system capabilities, stakeholder relationships both internal and external, dispute management, audit, and compliance.

• Frequently interact with peers, external business partners, auditors, and functional group members at various management levels. Key stakeholders include the customer service team, legal, credit, treasury, and Controllership.
• Manage 2-3 direct reports; provide mentorship to ensure successful accomplishments of individual and team goals and objectives.
• Partner with commercial and credit teams on risk mitigation and bad debt reserve and analysis
• Lead monthly meetings with trade operations and contracting teams conducting account reviews targeting DSO, aged items, disputes management and timely management of escalations.
• Manage the monthly subledger close and account reconciliation processes.
• Maintain a control environment in which the processes are consistent with the requirements of Sarbanes-Oxley and company policies.
• Review journal entries and ensure that cash application is completed on time and accurately (with appropriate supporting documentation) for the month-end close and reporting packets.
• Oversee operational excellence initiatives for optimization of metrics, KPIs and improved SLA’s.
• Support global implementation of SAP ERP system, ensuring that all processes are implemented with best practices in mind. Drive standard global processes to improve consistency, scalability, and enhanced automation.
• Interact with internal and external auditors to ensure the quarterly review and audit activities are executed in a timely manner.
• Prepare analysis and schedules for local management as well as internal and external auditors.
• Establish and maintain operating procedures within the context of existing internal controls and company policies.
• Serve as a trusted business partner providing subject matter expertise concerning information on specific projects and conducting presentations.

Basic Qualifications:

• High School Degree and Eleven Years experience or Associate degree and Nine Years Experience or Bachelor’s degree and Seven Years Experience or Master’s Degree and Five Years Experience.
• Previous supervisory experience.
• Must be able to apply accounting knowledge to day-to-day operations and assigned projects.
• Ability to identify trends through analysis of various data.
• Performs analysis and presents findings/data to senior level stakeholders, including executives.
• Strong customer relationship management ability and prior experience.
• Working knowledge of SAP or similar ERP.
• Proficiency with Microsoft tools (Excel, Outlook, and Word).
• Excellent verbal, written, and interpersonal communication skills.
• Excellent organizational, analytical, problem-solving skills experience and process improvement.

Preferred Qualifications/experience:

• Order to Cash accounting experience in a Shared Services organization
• Experience in a multinational organization
• Pharma or Biotech experience