We are seeking a Talent Acquisition & HR Shared Service Centre Manager to lead our HR team on-site. In this pivotal role, you will develop and execute a comprehensive talent strategy that aligns with our mission to enhance the quality of life for older adults. Reporting to the Director of HR Shared Services, you will oversee the entire talent acquisition process and manage the HR Shared Service Centre, ensuring efficient operations and exceptional service across the organization.

Your leadership will be crucial in attracting, engaging, and retaining top talent while fostering a diverse and inclusive workplace culture. You will collaborate with leadership to identify staffing needs, implement innovative recruitment strategies, and drive performance management initiatives, ultimately shaping our workforce to support Baycrest’s strategic objectives and enhance organizational effectiveness.

Talent Acquisition

• Lead the talent acquisition team and manage daily activities.
• Oversee end-to-end talent acquisition processes.
• Collaborate on diverse talent sourcing strategies that promote an inclusive culture of talent in collaboration with stakeholders.
• Develop talent pipelines through networking and partnerships.
• Implement best practices for candidate experience and visibility.
• Develop an innovative employer branding strategy and an engaging candidate experience.

HR Shared Service Centre Operations

• Manage daily operations of the HR Shared Service Centre promoting an engaging and supportive employee experience.
• Ensure accurate service delivery for onboarding and benefits administration.
• Maintain HR service standards and procedures.

Process Improvement & Analytics

• Identify opportunities for process enhancements.
• Prepare and present reports on talent acquisition and HR performance.
• Analyze data for insights to improve organizational effectiveness in collaboration with the broader HR team and stakeholders.

• Bachelor’s degree in HR, Business Administration, or related field; Master’s preferred.
• HR certification (e.g., CHRP, CHRL) is preferred.
• At least 5 years of experience in talent acquisition and HR services management, including a minimum of 3 years in a leadership role overseeing a mid-sized team of direct reports.
• Experience in healthcare/research organizations and unionized settings is preferred.
• Exceptional interpersonal skills, with the ability to respectfully and tactfully interact with a variety of internal and external stakeholders from diverse backgrounds.
• Experience or exposure to developing a recruitment strategy.
• Strong understanding of HR processes, collective agreements, and relevant legislation.
• Experience with system implementation and process improvement, an asset
• Proficiency in HR technology, data analysis, and Microsoft Office Suite.
• Proven Excellent leadership, organizational, and communication skills.
• All successful candidates will be required to complete a police reference check/vulnerable sector screen.