
N/A
Manager – Transitions
2 years ago
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This is an Individual Contributor role as a specialist to manage and execute the critical program “Transition” support for all associated end to end service transitions to Global Capability Center based at Hyderabad.
- Expected to ensure and demonstrate tremendous discipline in the transition planning and governance process as per Transition Framework.
- Responsible for providing strategic consulting around transitions to ensure all transfer decisions are in line with the business strategy.
- End to end project management experience from planning to BAU (Business as Usual) as per agreed timelines.
- Collaborate with all senior stakeholders to improve pace of delivery and quality of execution by increasing efficiency through digitization and adoption of transformative technologies.
- Control the actions of KT (Knowledge Transfer), tracking, monitoring and timely managing the escalations at every stage of transition with Knowledge of service transition methodology, tools, and templates as per Clean Harbors framework.
- Identifies delays, defines accountabilities, and proactively communicates with all stakeholders to drive the execution plan.
- Co-ordination and collaboration with stakeholders at various regions / service lines for identifying future opportunities for scope at GCC and ability to plan, coordinate, and execute process transitions.
- Be a POC from Transitions wing for all stakeholders (Operations Managers / Team Leads / process owners) through strategic initiatives
- Support Ops jointly in addressing risks, mitigations, change management procedures to ensure seamless service deliveries.
- Provides support, oversight, and direction to the GCC processes ensuring adequate staffing, training & development, and optimal operation in accordance with business requirements.
- Research, create and compile materials needed for effective discussion and planning; support and maintain tools and templated used in the reporting function.
- Manage logistics of initiative (e.g., meeting and schedule agendas, minutes, dashboards, and executive reporting maintenance).
- Collaborate with departments to ensure completion of all required transition documents, check lists, training, reporting and go-Live management.
- Identify, report, and mitigate transition risks, issues, and critical barriers.
- Ensure all tasks are completed according to Clean Harbors standards, procedures, and policies.
- Minimum 8-12 years of experience in end-to-end deep transitions experience program planning and management experience as well as high levels of energy, integrity, and ethical practices.
- Hands on experience in the end-to-end transition and transformation cycle such as driving the process due diligence, planning & design of to be process, Transition execution, stabilization, and transformation.
- Exceptional organizational skills with emphasis on priorities.
- Excellent communication skills, both written and verbal with presentation skills
- Ability to deep drive where needed, perform detailed analysis, out of the box thinking and solution oriented.
- Continuously find alternative ways of driving resolution
- Strong management skills who can lead a team in all aspects of transitions, data analysis and business intelligence reporting.
- Transition experience into Finance & Accounting/ BFSI domain with multi-cultural environment across will be helpful
- Visibility to medium-large scale Strategic/ Change initiatives will be an added advantage
- Highly Proficient in MS suits like Word, Excel, PowerPoint, Visio, etc.
- Attention to detail and able to maintain data confidentiality.