Set up, lead, and direct all day-to-day commercial activities (sales and customer service) of the country driving the business to hypergrowth, sustained profitability, efficiency, effectiveness and deliver a high level of customer service.

Day-to-day Sales/CS / operations activities

• Lead the sales team in significantly growing the customer base and growing market share; and achieving country budget and sales targets.
• Customer Service – Lead the customer service, to provide the best level of service to customers and build trustworthy and long-lasting relationships.
• Lead Country freight forwarding operational support and create global products with strong interface with the local and global network
• Lead the team to build up and maintain good relationship with existing and new customers and suppliers ( air/sea Carriers, trucking, warehouse)

Business Development

• Set up and establish an organization & operation that is set for success.
• Lead business development activities, including innovating new freight forwarding products and services in line with the ZIM Logistics global strategy including : Air, ocean, rail, warehousing, brokerage, ground transportation and all other end to end freight forwarding products
• Unlock synergies with other ZIM entities in Country and across the global logistics network
• Oversee business development, Sales, Customer Service and solutions, Operations and Shared services functions (Finance, HR, Admin and IT)
• Grow existing business (sea/air-freight forwarding, trucking, customs brokerage and warehousing)
• Expand customer base, agency network and strengthen carrier relationship
• Diversify into new business activities
• Create value added services to grow revenue stream

Process Innovation

• Oversee and improve Sales and CS processes and interfaces with other departments, to drive efficiency, maximize profits and enhance customer experience.

• 10+ years’ experience in freight forwarding & supply chain at management level with full P&L responsibility, preferably in a medium or large forwarder in Country, ideally leading a geography within a country or managing a product or sales team.
• Extensive, in-depth knowledge and experience of the global freight forwarding/logistics industry, with a strong commercial focus in large global scales. Ecommerce knowledge is a plus
• P&L ownership experience
• Expertise in promoting and developing new business and freight forwarding products
• Proven success in working in a global, high paced environment
• Entrepreneurship mindset, ability to establish and grow a business from the very beginning