We are looking for a results-oriented senior leader to lead the global delivery; client relationship management for multiple projects.

• Responsible for delivery excellence of all programs and accounts rolling up to the practice through strong governance and review mechanisms.
• Continual Innovation aimed at creating future proof solutions for the marketing functions with a focus on industrialization, delivery process standardization and reuse across the marketing operations & digital marketing.

Scope:

• Develop use cases in the generative AI and other technologies prevalent for marketing process optimization.
• Accurately forecast revenue, head count, profitability, margins, bill rates and utilization. Ensure attention to demand prediction and fulfilment across the MU
• Represent the Company in client steering committee meetings.
• Build strong executive connections to enable management of client expectations and foster lasting client relationships.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Work closely to ensure that the operational parameters are green.
• Work closely & collaborate with Practice/ Global Account Managers/AE/BDE in a collaborative manner to grow the business across various Industry verticals and the market units and ensure the delivery function runs efficiently.
• Identify business development and & sales opportunities in existing programs.
• While the primary function will be development and delivery of programs within the MU, he/she will also have the responsibility to look ahead into the next 2-3 years and ensure that a strategic road map is in place for the future. This will be done in conjunction with AE/BDEs/Sales Leaders.

• He/She/They OR, The incumbent will have 18+ years’ experience with a large marketing shared services or marketing service provider with a strong project track record.
• Minimum 10 years’ experience in delivery management comprising engagements for global clients.
• Demonstrated ability to influence without formal authority within cross-functional teams on adopting new ways of working.
• Previous experience successfully leading large delivery teams (250+) of marketing specialists with a strong focus on talent management.
• Good understanding of the latest tech and platforms in marketing domains
• Previous experience with leading delivery in a recognized agency will be an added advantage.
• Exceptional communication skills
• Experience with international clients, especially US is required.
• Working experience with cross cultural teams spread across India, Latin America and European centers is required.