About The Client

A global MNC.

• Lead the development and upkeep of SLAs and charging mechanisms, maintaining regular engagement with Business Unit stakeholders to ensure alignment.
• Establish consistent reporting (monthly and ad-hoc) and ensure all outputs meet SSC and Business Unit requirements.
• Monitor service delivery, addressing failed SLAs promptly, and ensure timely, accurate reporting, including Power BI maintenance.
• Drive continuous improvement, manage team performance, and support team morale, motivation, and career growth.
• Allocate resources effectively, balance workloads, and lead stakeholder governance meetings.
• Oversee shared services activities like service catalogues, SOPs, customer surveys, and ServiceNow management

• Qualifications: Degree in Finance/Accounting or related field, or professional certifications (ACCA, CPA).
• Experience: 5-7 years in relevant roles, with 2+ years in a supervisory role; Shared Services and large organization experience preferred.
• Skills: Expertise in SLA management, contracts, reporting, and business process improvement.
• Technical Proficiency: SAP, Power BI, Microsoft Office.
• Communication: Excellent verbal and written English.
• Competencies: Strong team leadership, negotiation, commercial acumen, and relationship management abilities.
• Able to work in Johor. (MUST HAVE)