The O2C Order to Cash Manager is responsible for overseeing and managing A/R, Credit & Collections and Treasury operations within the assigned affiliate. Collaborating with Business Process Managers and stakeholders, the role focuses on optimizing standardization, simplifying processes, and driving efficiency. Reporting to the Finance & Accounting Director, the position contributes to strategic and operational goals, while fostering collaboration and the cultivation of a people-centric culture that emphasizes empathy, collaboration, and personal development.

• Oversee and manage Accounts Receivable and Treasury functions
• Coordinate and support stringent and timely financial tasks, including
  • Daily bank posting
  • Control interface
  • Manual correction
  • Reconciliation of bank and bank suspense B/S accounts
  • Customer direct debit payment
  • Cash allocation
  • Clearing of AR and bank suspense accounts
  • Posting and reconciling treasury transactions
  • Intercompany reconciliation and reporting
  • Other reporting activities
• Ensure overall compliance with the agreed Standard Operating Procedures, audit, and ICFR requirements for the assigned cluster
• Maintain and report Service Level Agreements with all affiliates, reviewing SLAs based on the current Finance operation
• Foster a working environment that encourages personal development and work stream improvement, while developing staff and leading teams to execute on operational targets
• Implement process efficiencies for all aspects of operation, leveraging analytics to support recommended changes and continuously improve cluster performance
• Establish annual objectives/goals with the operation teams to ensure resources are utilized appropriately and Shared Services goals/objectives are accomplished
• Proactively communicate and collaborate with various business partners and management to anticipate their needs and support the GSS Affiliate Relationship Model

General Responsibilities:

• Lead and develop the TR & AR team within the cluster, onboard new affiliates in terms of Treasury & AR into the SSC, manage customer satisfaction, and take responsibility for Key Account Management initiatives with a strong partner focus
• Manage Stakeholder escalations with a sense of urgency

• Bachelor’s Degree or equivalent work experience, International Certification in Accounting (preferred)
• 7+ years of experience in Treasury and Accounts Receivable, with at least 5 years of People Management
• Solid understanding of accounting processes, including A/R, Credit & Collections, and Treasury
• Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
• Demonstrated effective written and verbal communication skills with a focus on customer service.
• Knowledge of Finance Shared Services (AP, AR, etc.) and operational accounting processes and related technology systems (e.g., SAP, BlackLine, etc.) is desired
• Ability to perform work with limited direction and guidance, determine methods and procedures on new assignments, and demonstrate strong skills around strategy, focus, vision, and being able to deliver a roadmap with a business case
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions, follows through and manages up
• Language: English & Spanish required, Portuguese and/or French preferred