Warner Music’s Nashville Shared Services Center (SSC) is the home to the financial and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville Center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

Your role:

If you are an Amazing Order-to-Cash (OTC) Leader who wants to create a vision and roadmap to build a world-class OTC team within our regional center, then keep reading!

• Oversee the delivery and support of OTC business processes
• Use your music industry knowledge and technical expertise to understand clients’ Order to Cash needs
• Skills to help clients meet the challenges of digitization
• Define key performance indicators (KPIs) and develop metric reporting for core programs and processes, then monitor the performance of the OTC business process against targets
• Serve as the primary point of contact for all things OTC for Mergers/Acquisitions
• Manage a customer portfolio that generates more than $4 billion in revenue annually
• Lead the team processing all domestic revenue through automated systems (DSPs, touring revenue, physical revenue, etc.)
• Build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function
• Position yourself as a relied-on point of contact between all internal functional groups, including, but not limited to, Corporate Finance, Label Finance, Internal Audit, and Shared Services
• Lead Credit and Collections team and advise on Credit Risk Reviews, Establishing Lines of Credit for Physical Music Purchases, etc.
• Collaborate with the Physical Supply Chain / Operations group to drive continuous improvement
• Serve as a point of escalation and final approval for the OTC process
• Lead the team in the performance of day-to-day activities within OTC
• Be responsible for OTC Analysts (both on and offshore) to ensure disputes are repaid or escalated timely.

• 3+ years of experience in a supervisory role in accounting or a related financial role in a shared service environment
• 3+ years of experience in invoicing, collections, and customer credit functions in a high transaction volume organization
• Extremely collaborative team player
• Knowledgeable on front-end systems and all OTC processes
• Bachelor’s Degree in Accounting, Finance, Economics, or a related field
• Experience leading collaborative discussions and working with a diverse team of stakeholders to achieve a common goal
• Solid understanding of US GAAP, SOX compliance, and audit procedures
• Ability to multi-task and prioritize projects and work under pressure to meet deadlines

We’d love it if you also had:

• Music or Entertainment Industry experience preferred
• Accounts Payable experience
• Knowledge of SAP and S/4HANA preferred