The Global Business Services GBS Order-to-Cash (O2C) Manager plays a pivotal role in promoting and maintaining adherence to Xylem’s Global Finance common technology platforms and best practice business process standards to the Regional business units. This role reports to the Global Process Owner for Order-to-Cash (GPO O2C) and is a strategic business partner providing support to the finance teams and other key stakeholders for the units assigned.

This role requires an enthusiastic and highly motivated professional capable of working in a fast paced environment while collaborating with various business stakeholders in administering the day-to-day operation of Xylem’s Global Finance program.

• Responsible for service delivery excellence, oversight and liaison to/from regional business units to/from the service providers for credit, collections and cash application management and customer master data
• Align with Treasury regarding global credit and collection strategies and lead regional execution with the local business units and service provider
• Provide credit/collections trending and analysis to GBS Xylem O2C leadership supporting recommendations for leadership for on-going credit/collection strategies and tactical operations with the service provider.
• Provide primary regional support for the service provider and any credit related advice, especially where no customer financials are available for auto decision
• Facilitate regional accounts receivables reviews
• Responsible for review and approval of customer credit limits and approval of customer orders for credit release up to Delegation of Authority (DOA) limits
• Provide trending and analysis to GBS XylemO2C leadership supporting recommendations for leadership approval of Delegation of Authority limits for credit limits and or various approvals
• Work as a regional point of escalation for local business unit leaders and service provider for credit and partner with other O2C functions (i.e. cash applications, billing/invoicing and customer master data) and or local business units leaders (i.e. customer service, order management and or sales) and or with customer as needed to resolve issues
• Partner and with local and regional business unit Controllers and service providers, establishing a regular cadence to review accounts receiving aging, doubtful accounts, bad debt reserve recommendations, etc.
• Gather feedback from relevant stakeholders and provide the GPO O2C with recommendations pertaining to O2C technology and process improvements
• Facilitate regional Emagia training and assist in trouble shooting tool access
• Be a subject matter expert and support for Emagia
• Other tasks, duties and responsibilities as assigned (i.e. back-up other team members as needed, etc.)

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s degree in Finance, Accounting, Business Administration or related field is required
• Minimum of 5 years of relevant experience in a Corporate Finance environment is required
• Previous experience working with Order-to-Cash is required
• Expertise in customer financial statement analysis, trade reports and credit reference processing is required
• Knowledge in managing accounts receivable leans and bonds is required
• Prior experience and knowledge of regional & global credit bureaus (i.e. Dunn & Bradstreet, Equifax, etc.) is preferred
• Knowledge of local and regional statutory & regulatory compliance requirements for customer credit and collections management is preferred
• Demonstrate both the ability and motivation to work collaboratively in a team environment, across regions and functions, as well as working independently with minimal oversight.
• Self-starter who can prioritize tasks and manage deadlines, navigate and be successful in a fast-paced, dynamic work environment.
• Excellent analytical skills demonstrating an ability to identify root cause, generating and evaluating alternatives, and implementing solutions.
• Strong, professional verbal and written communication skills.
• Proficiency in MS Excel, Word and Powerpoint

Preferred Qualifications

• MBA Finance, accounting Business Administration or related field
• Experience in a Regional and or Global environment.
• Experience shared services/centralized financial services environment.

Other Skills/knowledge/experience

• Considerable skills in customer service, communication, leadership, problem-solving, team building, oracle, and consensus abilities.
• Knowledge of Sarbanes Oxley requirements
• Be an agent of continuous improvement and implement process improvements with lean methodology
• Be an agent of change