The Order to Cash Process Excellence Expert is accountable for the process excellence of transactions & activities related but not exhaustive to Customer Master Data, Invoice Management, Cash Application, Credit Management, Collection, Dunning & Bad Debt and Sales Order Processing.

• The Process Excellence Expert key responsibilities to explore improvement in the below processes but not exhaustive:a) Customer Master Datab) Invoice Management

  c) Cash Application

  d) Credit Management

  e) Collection, Dunning & Bad Debt

  f) Sales order processing

  g) Month-end closing activities

• Actively lead the discussion on Continuous Improvement, Lean Six Sigma, Digitalization, Automation, Power BI, QPR and etc.
• Manage and follow up the status of Continuous Improvement initiatives by the team
• To work with Global and IT team on the status of system improvement request raised.
• Support/responding to enquiries from internal and external customers, Country Finance & Stakeholders
• To work with the function leads to update Standard Operating Procedure (SOP) as and when required
• To support ad-hoc projects implementation (New tools, Robotic Process Automation (RPA), process improvement projects)
• To participate in LEAN workshop, share and train the LEAN mindset to the O2C team
• To proactively alert in issue/roadblock and propose solution to Team Supervisor/Team Lead.
• To identify within the task recurring issue/roadblock and to alert and propose for solution.
• Be the champion of change and to actively drive continuous improvement initiatives in Team Corner session, Empower All through Simplification and Efficiency (EASE), and propose solutions to improve process.
• Support on the Identification, development, management, roll-out enhancements and improvements related to order to cash process, HighRadius eCash automation tool, and related to reporting, month-end closing, credit & collections processes
• Be O2C Process Key User Lead for the SAP Platforms/Continent, and liaise with Sanofi Digital and external HighRadius and SAP IT consultants both for troubleshooting and for process improvement
• Support and be project representative and/or subject matter expert in projects impacting O2C, related to in-scope processes
• Support operation and be focal point towards global and regional GPO (Global Process Owner) organization, for in-scope processes along with our Improvement Specialist role in the HUB.

Transition Activities

• To support in SBO transition if required to ensure operational readiness by the go-live date
• To support O2C team by providing quality and timely service as appropriate to this position

Compliance

• To ensure compliance with SOX & internal controls compliance
• To support internal & external audit and follow up on issues identified within his/her parameter

Trainings

• Keep her/his professional knowledge up-to-date, participate on trainings, study professional publications, make personal contact, set up benchmark goals, participate in professional community

Language

• Excellent English written and verbal

Functional Skills

• Minimum Qualifications: Bachelor’s Degree
• Preferably 8 – 10 years working experience
• Experience in Management Information and/or Continuous Improvement
• Able to work in a metrics environment
• Experience working in a Shared Services / BPO environment
• Has a continuous improvement mindset

Technical

• Proficient in the use of applications in the MS-Office suite, including powerpoint and MS-Excel
• Understanding of shared services technologies such as case management tools, KPI monitoring and reporting
• Experience in SAP and Power BI

Interpersonal

• Ability to interact with internal clients in a professional manner
• Attentive to detail and works with precision with strong problem solving, deductive and analytical skills
• Has strong visual skills to present and explain
• Has ability to scope, plan, execute, and track projects with autonomy
• Has a result oriented, positive, creative, responsible approach
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
• Good communication skills
• Attentive to customer needs and feedback
• Self-motivated, mature and ability to work independently and proactively

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure given tasks
• Action oriented, delivery driven, change agent
• Lead by example to deliver high quality service, customer satisfaction