Join our Global Business Service (GBS) organization in Warsaw and help us build the best in class global Finance function that is technologically sound, future proof and can react quickly to ever-changing demands!

The OtC Global Process Owner is the operational process owner for OtC processes in the GBS organization and across ECCO. The OtC GPO is responsible for maintaining a robust and scalable Process Design which satisfies the requirements of the business, and supports the ECCO Finance vision and objectives

Standardization and Continuous Improvement of Processes

• Support the definition of standardization objectives and the ambition level for ECCO
• End to end OtC processes are standardized with minimal exceptions
  • Optimize and standardize processes with no duplication of work=
  • Establish clear criteria and guidelines at all stages and processes
  • Specialized processes for specialized services, that are tailored to reflect the nature of the service
• Ensure process alignment between ECCO Finance, SSC HUBs and any BPO providers for OtC processes
• Support the deployment of standardized best practice processes across ECCO
• Periodically review the processes, SOP’s and user guides with the Tower leads
• Ensure approved policies/controls are reflected in the SOP’s.  Where a policy/control is unclear, follow up with policy owner and FPO team to align on policy requirements to ensure GBS team is meeting expectations of the business
• Aid to ensure that ECOO’s vision, strategy and values are reflected in the processes and ways of working
• Deploy strategic continuous improvement plans at the operational level, working closely with the Project Manager
• Support benchmarking studies against the organization’s competitors to identify standards of performance and ensure realistic external focus
• Support to achieve short-term goals so early results are visible
• In coordination with the local management and process owners survey or interview internal customers and employees periodically to ensure internal customer requirements are fully understood
• Work closely with the Training and Development Specialist to ensure best practices are taught and followed within the GBS organization
• Have a positive influence on the culture within the GBS Organization by working closely with the Tower Leads to Implement and Develop a positive professional behavior within the organization
• Travel to GBS Hubs is required

Process Governance

• Maintain the ECCO process landscape in a process catalogue
• Deploy the new governance form that reflects new process orientation for OtC processes
• Be able to examine the gap between what the GBS organization delivers and what internal customers demand
• Define new decision making model: roles, charter, mandate of process owners for OtC processes
• Align roles, responsibilities, measures and incentives to new process designs

Transition Support

• Create statement of works in line with processes and tasks to be transitioned into GBS
• Align the SOW with the sending SME and use as the tool for agreement of tasks to be transitioned
• Use the statement of works to ensure all tasks in scope for the transition are covered during the knowledge sharing period
• Create a Ramp up plan based on the statement of works in alignment with the sending and receiving SME’s
• Monitor the Ramp up period ensuring user guides are created with the link to the relevant SOP, and clearly identifying in appendices what the local requirements or exceptions are
• Ensure that the tasks are transitioned to the correct team within the GBS and align with the sending SME’s how they should train the receiving SME’s in case their tasks are split
• Monitor the stabilization phase by following up with the Tower Manager and aligning on process improvements
• Travel to transition locations is required

• Bachelor’s or Master’s Degree in Finance and/or Accounting
• 5-10 years of experience in OtC processes
• Management experience in an international company or SSC/GBS serving multiple countries
• Excellent understanding of Finance and Accounting processes, especially OtC processes
• Experience and good knowledge in lean and standardization
• Proficiency in the use of MS Office: Visio, Excel and Word
• Quality and deadline oriented
• Ability to identify future risks and provide solutions for them
• Ability to drive standardization and continuous improvements of the processes operations within the OtC area
• Excellent communication skills, both written and spoken (English)