Publicis Groupe is a global leader in communication. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalization at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organization, its clients have a facilitated access to all its expertise in every market. Present in 108 countries, Publicis Groupe employs around 90,000 professionals and comprises world-renown agencies.

Re:Sources is the shared services center within the Publicis Groupe providing agencies with support in the following areas: Legal, Data Privacy, Procurement, IT, Global Security, Finance, Treasury, Property Services, HR, Payroll and Tax.

Job Description/Objective

To planning, organize and administrate responsibilities, confidential information and activities of the HR and Payroll Services team, in order to assure the compliance of the service according to SLA´S and quality. These services include but are not limited to: HR Data entry, payments, customer service, process documentation, migrations, legal matters of each country and administrative paperwork requested for the group in order to comply with the service. Those services will be provided to CR SSC, and SSC and agencies outside Costa Rica.

• To coordinate, planning and follow up of the execution of strategic objectives of HR and Payroll Services, in order to achieve them and be a key player and support to clients.
• To ensure all the responsibilities related to the data entry and administration of the HR information is processed in accordance with the approved documents submitted by the agency HR partners, and are in full alignment with Publicis Groupe standards, policies and procedures.
• To coordinate with HR UK all complex cases that need more legal review or mobility. To coordinate with them all inter- team tasks.
• To ensure employees payment for the business units that this product is offered and compiles payroll information by maintain permanent payroll data for new and active employees, managing payroll preparation; completing reports; prepare all payroll associated journals, maintaining records and other payroll related matters
• Provide an excellent customer service in order to maintain a good working relationship with team members, coworkers, counterparts and clients.
• Establish the coordination of all HR and Payroll migrations processes, SLA and oversee the migrations schedules, services and fulfillment of each country are met, assure all process are mapped. That transition and implementation would be transparent and trustable for the clients.
• Manage and track major activity and develop programs and processes to allow for continuous quality improvement ensuring back-up process
• Ensure all processes are properly documented and up to date and all targets are met.
• To develop and negotiate Service Level Agreements and cut off dates with the clients and keep them updated.
• To develop and keep updated key performance indicators (KPI’s) of HR and Payroll Services, in order to follow up service quality and provide information to clients.
• Identify potential risks, develop action plans and communicate strategy on how to correct gaps accordingly.
• To assure compliance with audits (and follow up recommendations) and local law of each country, assure following Publicis Janus Guidelines.
• Guaranty P-Talent information is totally up dated.
• Develops HR and Payroll staff members to promote their professional growth.
• Perform other related duties incidental to work described above; or additional tasks and responsibilities as required by Latam Chief Operation Officer and/or US Top management.

Academic Requirements

Degree in: Business Administration or Finance. MBA is a plus.

Work Experience

At least four Five in similar position in a multinational, or three years in Resources business.
Total US Payroll Experience.
Advance English Level

Technical skills

Strong financial acumen, knowledge of accounting
US Payroll experience
Labor law of Latin-America countries/US

Soft skills

Results orientation
Analytical Thinking
Internal & External Costumer Service
Leadership
Performance Management
Strategic Thinking
Self confidence
Tools specific knowledge
Excel skills
Exactus (a plus)