As part of the Mondelēz International Business Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and strives for operational excellence at all times.

Vision, strategy & leadership:

• Ensures global vision, brand and identity of People Services are tailored to the needs of the ANZJ BU
• Key member of both the BU People Leadership and AMEA People Services leadership teams, ensuring an aligned strategy and an engaged and capable team across ANZJ and AMEA People Services
• Collaborates across the BU to ensure People Services strategy is aligned to the BU needs and drives the strategy implementation at BU level
• Provides guidance and leadership to the PE Advisors to support service delivery and manages consistency within the BUs
• Provides leadership and direction to the BU Squad consisting of PE advisors and Employee Life Cycle Events Advisors (e.g. My Rewards, My Pay)

Operational Delivery:

• Responsible for the end-to-end HR service delivery for the BU
• Acts as key interface between the business unit and shared service centre; ensuring HR operations are delivered efficiently and to the best employee experience
• Leads BU Squads consisting of local People Experience Advisors, Talent Acquisition Lead/ Advisors as well as centrally located Employee Life Events teams to ensure BU needs are met in an efficient and effective way
• Leads and oversees Employee Relations service delivery in partnership with People Leads to resolve cases at minimal risk
• Promotes the HR operating model within the BU and seeks the right balance between efficient service delivery and tailored employee experience
• Acts as point of escalation for BU Leadership Team
• Uses Business Unit knowledge to identify specific BU requirements and applies this in service delivery
• Understands the wider support network including Capability team, EX team, Service Management team etc and works with them to satisfy specific BU requirements
• Leads the Japan People Services team across all areas of HR operational delivery, recognising Japan is not supported by the Shared Services Centre.

Continuous Improvement:

• Responsible for application of the service delivery model and end-to-end process framework for the BU; driving continuous improvement through benchmarking, to provide efficient, effective, and compliant People Services, with an employee driven culture
• Drives a continuous improvement mindset in the Squad to ensure great employee experience for all employees within the BU via a more efficient service
• Driving a program of process and employee experience improvements tailored for the BU, leveraging digital or automated solutions where appropriate

• Digital Intelligence / Enablement and Analytics and Insights
• Technical Agility / Technology and application solution Management
• Experience Management
• Delivery Management
• Client Engagement
• People Team: – Business Markey Savvy
• Business Partnering
• Organizational Effectiveness
• Employee & Stakeholder Centricity
• Culture Champion