You will be a manager in Malaysia in Mondelēz International Digital Services, working to support impeccable service operations and bringing employee experience to a new frontier.

What you need to know about this position:

(1) Manager role influencing a direct and indirect team, along with business and People services stakeholders; (2) Opportunity to create lasting impact to drive the future of HR work – enabling employee experience with technology & digital; (3) Active role in contributing to a broader Southeast Asia agenda for scale projects and transformation

• You will ensure best possible quality of our employee experience in Malaysia by driving operational excellence throughout hire-to-retire moments that matter. Lead Country People Services Squad and participate in BU People Services Squad towards sustained excellent performance, continuous improvements, issues resolutions, and compliance.
• You will coach and guide People Managers and Employees to leverage and benefit from self-service. Educate and build capability of stakeholders on People processes, self-service, and Workday adoption.
• You will be a critical bridge role between managers, employees, and business stakeholders to the People Services team and vice versa. Able to detect & proactively identify opportunities in both areas and direct continuous improvement where it matters most.
• You will Provide local market intelligence & business context to People Services to direct the right focus; drive locally relevant and effective policies and processes, and ensure ongoing compliance with legal/ regulatory frameworks. Partner with relevant workstreams and policy owners on design, refresh and introduction of relevant policies/ benefits.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• HR Operational Excellence
• Working with a shared service organization
• Being a good leader and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills, taking initiative, and leading projects
• Enabling digital & technology to elevate employee experience

What extra ingredients you will bring:

• Flexibility, agility, and adaptability
• Data-driven mindset and strong analytics

Job specific requirements:

• Ideal candidate will bring 8-10 years of diversified experience across HR
• Comfortable to manage and drive excellent operations and independently lead projects both in Malaysia and beyond (Southeast Asia).
• Is able to think on the ground and brings maturity to coach and work with senior stakeholders. Can balance customer service orientation with ability to stand own ground.
• Keeps close to business context and demonstrates problem solving skills and ability to deal with ambiguity.
• Is analytical and has a passion for developing technology towards improving people processes and employee experience.
• Has a leadership mindset and can be a visible champion of employee experience

Travel requirements: As needed