We are currently seeking a talented People Operations Lead to join our Shared Services organization, who will be responsible for leading a team of 5 HR Operations Specialists.

• Leader of 5 global specialists across multiple time zones and regions and employee life cycle support.
• Responsible for the management and administration of People Ops resources compliance related external reporting, training, and state and federal legislative adherence.
• Collaborate with People Operations leaders to identify gaps and drive more effective delivery of services on a global scale.
• Find opportunities for process enhancement and drive continuous improvement initiatives to streamline operations and enhance service quality.
• Develop data-driven solutions that demonstrate a tangible value for our service delivery model, using analytics to inform decision-making.
• Act as a subject matter expert for our Shared Services tech stack including Workday & Zendesk, being the go-to for the team, at the “tier 1” support level; escalating systems issues requiring higher “tier” support to other SME’s.
• Along with the People Operations Specialist team, provide front-line support to end-users, addressing employee inquiries and resolving issues.
• Identify areas for improvement related to data maintenance, system support, and reporting.
• Provide insights and ideas to automate and continuously improve HR processes which enhance the employee

• A Bachelors degree in Human Resources, management, or business-related field
• At least five years’ experience in a progressive HR role
• 0-2 years managing a team of 2 or more direct reports
• 0-2 years Global HR Operations/Systems administration/Data Analytics
• Systems experience with HRIS platforms, preferably Workday, and familiarity with case management technology, ideally Zendesk
• Thoroughness with an ability to multi task and stay organized in an array of tasks of varying degrees of difficulty and complexity
• Excellent interpersonal communications skills, a positive attitude, and the ability to effectively engage with stakeholders at multiple levels
• Ability to articulate and implement a customer-centric vision, driving collaboration and agreement across the organization
• A team player with a desire to support others and continuously raise the bar
• Ability to anticipate customer and stakeholder needs and proactively follow through
• Experience with process optimization or continuous improvement