Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams.

• Lead and drive operational aspects of the Quoting team focussing on seamless workflow management, documentation management, escalation management and stakeholder engagement.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales/sales Operation’s leadership team and other ecosystem leadership to ensure alignment of strategies, objective and activities.
• Ensure best practice implementation and operational excellence across entire quoting organization in shared Services.
• Focus on scaling the shared services Quoting volumes consistently with a clear resiliency plan to provide round the clock support (24*5 & 24*7)
• People development – Drive clear progression and succession plan for your managers and teams.
• Improve the business processes for each department through analysis and collaboration
• Establishing and implementing qualitative and quantitative metrics for measuring operational efficiency
• Creating a safe environment for employees to perform their tasks
• Supporting the Talent and HRBP teams in hiring employees to perform operational tasks
• Overseeing and managing the performance of the operations team through training and appraisals

• 15+ years relevant work experience; prior experience in operational roles, including Quoting Operations, Order Management, Deal Desk Operations and Sales Operations.
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.) Ability to get your hands into the process and work through the specifics as needed.
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally with various ecosystem teams
• Excellent people management skills and experience; ability to build strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
• Sharp business judgment, ability to see “big picture” and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Proven experience as Head of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• Working knowledge of data analysis and performance/operation metrics