As a Process Excellence Team Member, you will play a crucial role in driving operational efficiency, enhancing quality, and fostering continuous improvement initiatives within the Circle K organization. You will collaborate closely with international cross-functional teams to identify opportunities for streamlining processes, implementing best practices, and optimizing workflows to achieve our 10 for the Win strategy while making our customers’ lives easier every day.

• Analyze existing processes across various departments to identify inefficiencies, bottlenecks, and areas for improvement.
• Drive business transformation initiatives focused on improving the customer experience, standardization, automation, and implementing strategies to enhance overall operational efficiency.
• Facilitate workshops and meetings to gather input, align objectives, and drive consensus on process improvement initiatives.
• Collaborate with stakeholders from global departments to understand their unique process requirements and challenges.
• Improve management and control over the entire end to end process, removing redundant activities and focusing on added value.
• Implement global template and design standards; identify and escalate process deviations that are not driven by local, regulatory or tax considerations.
• Act as an agent of change by driving a culture of constant improvement by promoting awareness and engagement at all levels of the organization.
• Support change management efforts by communicating the rationale behind process changes, addressing concerns, and providing the necessary training and resources.
• Document current and improved business processes, including flowcharts and process maps.
• Establish key performance indicators (KPIs) to monitor process performance and effectiveness.
• Develop standards and business rules for data quality maintenance and cleanup.
• Perform cost-benefit analysis for proposed changes to aid management in making strategic and tactical decisions.
• Coordinate with functional leads to support training delivery as needed.
• Present to all levels of the organization.

• Bachelor’s degree in Accounting, Business Administration, or related discipline
• 5+ years relevant work experience in a multi-functional Shared Services environment, including 3 years of leadership.
• Experience in a multi-function shared service environment preferred.
• Process improvement (LEAN, Six Sigma) or project management expertise preferred.
• Ability to lead, motivate and influence across all levels of the organization.
• Results-orientated, fact-based with the patience to lead people on a change journey.
• Self-starter, advocate of change and process optimization.
• Proficiency in process mapping tools and project management methodologies.
• Excellent interpersonal communication skills; proficient at communicating conclusions to leadership in a concise manner.
• Strong analytical skills with the ability to analyze complex processes, identify root cause, and develop data-driven solutions.
• Process oriented. Can easily recognize areas of improvement and develop strategies for implementation resulting in improved efficiencies.
• Capable of dealing with significant change and uncertainty
• Change Management capabilities able to address different levels of stakeholders – from senior leadership to junior levels.
• Excellent prioritization skills, able to handle high-pressure situations.
• Strong Managerial skills (people and workflow).
• Availability to travel to meet with stakeholders.