The main role of the Process Lead for Order Admin Team is to ensure that all orders received will be processed in guidelines with the business rules provided by Canon. To ensure that the team posted it correctly based on the order type and peculiarities given on different types of account. It has also the responsibility to manage prioritization and delegation of workload for each team. The point of escalation for any upcoming issues and coordinating with Account Managers in terms of dealing their purchases.

• Supervise the team in terms of schedule adherence and completion of tasks;
• Provide training and knowledge sharing to the team and new hires if required;
• Monitor KPI and SLA of the team and identify areas of opportunities and improvement for best quality of service delivery;
• Keep all process flow and work instruction up to date, and well documented as agreed with the team’s regional counterpart;
• Assess team’s daily workload and recommends workforce utilization / resource strategies as needed;
• Provide expert customer service and quality in addressing their concerns;
• Oversee the Processing of Orders within Canon CCI policy and procedures;
• Make sure that posting of Sales Orders have accurate details and process within scheduled deadlines;
• Imply Enterprise Thinking in terms of resolving issues and escalations;
• Identify prioritization in day-to-day transactional activities;
• Proper delegation of duties on each Order Admin should based on analyzing the level of complexity;
• Daily communication with the Sales Team in Sydney and Account Managers for any clarification or verifying of details required.

• Minimum 4 years’ experience working in an accounts receivable / banking environment / Business Administration
• Excellent systems and process knowledge
• Excellent communications skills
• High level of accuracy and a strong work ethic
• Knowledge and experience in Logistics and Order Supply Chain
• Intermediate MS Excel skills
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a wider team