Morningstar is looking for Quote to Cash Manager for the Finance Shared Services. The Finance Shared Services is responsible for executing day to day Procure to pay/ or Quote to Cash activities of Morningstar Global business in a process oriented and disciplined manner.

• Manage end to end Global Quote to Cash process
• Ongoing basis ensures excellence levels of service quality and overall Quote to Cash operations.
• Supports the identification and drives process and service improvement opportunities globally for the assigned areas of responsibilities within the end to end QTC process
• Maintain the Quote to Cash global policies, standards and process documentation for the defined process areas of responsibility.
• Run continuous improvement initiatives to drive Quote to Cash excellence.
• Represents the assigned Quote to Cash process areas of expertise in cross functional projects.
• Ensure SLA’s are achieved, and customers processes are delivered.

Manager of People Role

• Manages a team to lead them to achieve team goals.
• Understands the entire order to cash value stream and applies the knowledge to achieve results
• Identifies performance gaps, their reasons and bridges those gaps
• Coaches/counsels/mentors staff to deliver exceptional results and develops and assists them to achieve their career goals
• Makes work allocation decisions
• Aligns with organizational goals, direction and strategy and shares and communicates them to his direct reports and motivates and encourages them to align and achieve them
• Maintains and provides relevant accounting documentation and provides support to internal as well as external auditors for timely completion of audits.
• Identifies patterns and gets to the root of issues causing bottlenecks/problems/issues and leads resolution to improve customer experience and department metrics
• Conceptualizes and participates in process improvement projects
• Communicates effectively with external and internal stakeholders
• Documents new and updates documentation for existing processes as improvements/changes are agreed.

• Commerce Graduate (B.Com/M.com/MBA)
• Minimum 10 years of operational experience in Order to Cash operations
• Successful track record in delivering process and IT improvement initiatives
• Worked in with third party service providers delivery teams.
• Thorough knowledge of Order to Cash cycle
• Able to engage confidently with stakeholders in countries
• Good Oracle and Salesforce user knowledge
• Good written and verbal English.
• Detailed Customer Master Data Management
• Project management experience
• Have strong communication, negotiation and strategic influencing skills with diverse, multi-functional stakeholders