TMF Group is undergoing operational transformation that includes the rollout of new digital technologies, introduction of RPA and creation of four ‘Regional Delivery Centers’ (RDCs). Our Centers will form part of the reshaped client delivery model. The RDC in APAC will provide resources to support delivery Teams in various TMF offices across APAC as well as centralized services to selected global Clients.

As part of our RDC program, we are now looking for an experienced shared services/deliver centre leader to set up and manage our RDC in APAC.

• Establish the RDC as site and business structure, with the support from HR, Facility, IT, & Finance
• Partner with Business Management teams in APAC and the Global RDC Programme to migrate work from various TMF APAC locations into RDC Kuala Lumpur
• Provide local leadership to ensure ongoing service delivery
• Provide leadership, integration and people management to the RDC staff across all Teams and services provided
• Contribute to the development and ongoing improvement of how we transition work to and operate services from RDC in Kuala Lumpur
• Build awareness of the RDC Capabilities across the APAC Management Team and proactively champion the RDC KL and seek opportunities to further expand the scope which will benefit the business
• This role will report to Global Head of Delivery and functionally to the Market Leaders
• Managing large (200+) teams providing direct client services from a delivery centre type environment
• Building new client facing delivery capabilities, from the ground up
• Transitioning work between locations
• Influencing C-Level stakeholders
• Driving improvements and innovation within a shared service environment
• Implementing enabling technologies
• Managing a portfolio of concurrent programs and/or transitions

• Experience in setting up either HR Payroll, Accounting & Tax or Corporate Secretarial is an advantage
• Preferred but not essential such as Project Management certification, Lean Six Sigma Black Belt, etc.