Reporting into the EMEA Regional SSC Lead the Regional P2P Lead will be accountable for setting the strategic and technical direction for the P2P process area and driving performance through defined measures and continuous improvement.

Management / General

• Support the EMEA SSC Lead in developing and executing an effective P2P strategy for the region.
• Lead the P2P delivery team for the region to ensure that the overall P2P performance is meeting SLA, KPI, and customer satisfaction targets. This will include evolving targets to continually improve the service.
• Manage the P2P service delivered by the BPO to ensure performance is in line with targets.
• Develop the roadmap and embed best practice into P2P Operations processes, controls and systems to deliver a seamless end to end procure to pay process
• Build and develop an efficient and effective team; recruit and retain the best people for the job and actively plan for succession to develop and replace individuals effectively.
• Lead the monthly preparation and review of performance dashboards (showing actual performance against target) and identify necessary actions to resolve areas of under-performance.
• Drive a culture of excellence and compliance to Global Policies
• Be the wider businesses go to expert for P2P processes and policies

Process Change

• Play the leading role in driving for change and continuous improvement in the business and within P2P; highlight potential process or control improvement opportunities with a key focus on customer experience
• Ensure all process documents are up-to-date and readily available and that staff are aware of the key processes and how they function.
• Work closely with the business and Global Process Owners, both informally and by being part of specific forums to identify any changes to processes necessary through changing business requirements
• Attend governance meetings over financial processing/processes as required to report on issues and to take away actions as appropriate
• Recommend and implement best practice system solutions for the P2P processes
• Gather MI and feedback on system performance and relevance.
• Undertake detailed change impact assessments, focused around process, technology, people and business continuity, and design mitigation protocols.
• Process Hand-offs, Issue Resolution and post transition stabilisation and optimisation.
• Ensuring controls and quality standards are met Ensuring successful use of the governance forum across the different levels.
• Raise and manage the risks/ issues as appropriate.

Vendor Management

• Ensure that the Group policies, controls and contractual SLA’s are being adhered to and followed
• Resolve escalated operational issues as specified by the governance model
• Meet with third party vendors on a regular basis to review performance and agree actions required to resolve areas of under-performance or SLA breach

Leadership:

• Ensure that appropriate People Development tools are utilised throughout your team consistently and fairly to ensure optimum performance of all colleagues concentrating on both technical and soft skill development in conjunction with local HR colleagues
• Ensure that planning and prioritisation of work within the team is enough to maintain and improve performance metrics
• Encourage an environment in which people value diversity either in recruitment, team formation and/or in developing plans and strategies.
• Bring team members into discussions so that they can contribute their ideas, are involved in setting team objectives and feel engaged on issues that affect them.
• Support, assist and cover team members where necessary

• Strong academic background
• Qualified Accountant – desirable, not essential
• Experience of managing and governing BPO delivery from a centralised and outsourced finance shared service function– desirable, not essential
• Must have several years’ experience of managing a large complex P2P team across several sites
• In depth knowledge and understanding of SSC processes and how these fit into the wider environment
• Excellent knowledge of working in global business environment with sound understanding of global process and transactional flows
• Knowledge of dealing with mergers, acquisitions and disposals