Our client is a fast-growing, agile international consulting firm headquartered in the United Kingdom. They’ve been focusing on optimizing processes, centricity and technology. One of the many areas they are focusing on is to design and implement next generation activities- reformulating operating models, optimizing processes and installing automation.

As a Senior Account Manager, you will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.

• Fostering relationships with key employees within the internal customer base
• Developing plans to address clients’ business needs and provide guidance on creating profitable processes
• Cultivate client loyalty and maintain strong relationships to drive significant sales growth through regular meetings
• Serve as the main point of contact for complaints and escalate issues as necessary
• Support the sales team in upselling or cross-selling services and products
• Generate new business opportunities and conduct extensive market research to gain a deep understanding of clients’ business needs
• Ensure adherence to contract terms by both the company and clients
• Analyze the competition to identify innovative strategies for customer retention
• Establish sales and revenue targets and diligently work to achieve them
• Collaborate with internal teams, including sales, engineers, and senior management, to meet customers’ needs
• Maintain accurate client records in our clients CRM system

To be a good fit for the Senior Account Manager role, you will have:

• 3+ years experience in growing accounts in a GBS/SSC/BPO company
• You hold a BSc/BA in Business Administration, Marketing or a related field
• Experience in understanding of processes, regulations, and industry best practices (O2C, R2R, P2P)
• Proven experience in business development and sales
• Proven track record of meeting and exceeding targets
• Experience in tracking relevant KPIs (e.g. customer satisfaction)
• MS Office experience, with working knowledge of CRM platforms (e.g. Salesforce)
• Excellent communication, prospecting and negotiation skills
• Results oriented & customer service
• Strong presentation skills
• Building and maintaining client relationships

Keys to success:

• Exceptional written and verbal communication skills in English
• Self-initiative and a strong desire to take ownership of the project management function
• You can identify ways in which to grow accounts & propose commercial models that create win-win scenarios
• You communicate clearly and effectively with clients.
• You can analyze situations and view the implications of certain decisions from a critical perspective
• You have a problem-solving aptitude and you are a team player