Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group.

Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL Group.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services.

Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

Coordinate business process quality & improvement strategy and plans to identify new and alternative approaches to improve effectiveness and efficiency of business processes in line with overall business strategy and objectives, Group guidelines and policies.

• Improve customer/ user experience as well as quality and efficiency of HR Services by leading and executing projects. Implement project management plans and processes to successfully deliver projects while meeting the cost, timescale and quality parameters in line with overall business objectives and needs, group guidelines and policies.
• Driving standardization, process improvement and digitalization initiatives.
• Leading and executing customer implementations.
• Leading Project and BPO teams

Your tasks:

• Leading a team of more than 3 BPO and PMO Specialists in APAC
• Act as People Manager – Lead, coach, develop and motivate team to work towards a common goal.
• Continuously review HR Services processes to ensure efficiencies are maximized at all times.
• Representing APAC region to participate & lead in process improvement projects and implement Global initiatives on a local level.
• Participate in daily huddles to implement agreed actions for the purpose of improving customer centricity and operational excellence.
• To be a Change Agent to ensure implemented/planned changes are managed effectively with proper communication.
• Provide training / coaching to HR Services team to foster a culture of continuous improvement.
• Oversee and coordinate project management implementations involving all parties – vendors, operations team, stakeholders.
• Support development of project plans to meet agreed targets, keeping quality, timelines and budget in mind.
• Develop project plans to deliver projects to achieve required quality standard, on time and on budget.
• Identify and highlight deviations on project expenditure to adhere to defined project budget.
• Track project milestones to ensure project timeline are met.
• Identify and resolve operational problems and minimize delays in the delivery of projects.
• Implement project risk mitigation action plans to minimize projects risks.
• Analyze business processes, identify opportunities/ solutions, and prioritize projects according to relevant measurement criteria.
• Act as a liaison between different project stakeholders
• Define project resources, conduct performance reviews, and post implementation evaluations.
• Provide support/guidance on issues and problems.
• Ensure quality, controls & improvement in HR Processes are collaborated with Partners (stakeholders, vendors) to identify greater efficiency.
• Identify appropriate performance indicators such as delivery time, damages, etc. to measure process dimensions and process improvements.
• Advice and coach on business process quality & improvements related matters.
• Sign off SOPs for improvement processes in collaboration with Operations Team

Education Level:

• Bachelor’s Degree.

Experience Level

• At least 6 years in HR/ Business Process Improvement, Project management (including, Change management, Consulting)
• Experience in working with different cultures.
• 1 year in implementing Bots/ Digitalization
• Comprehensive understanding of systems design, information technology, enterprise architecture and information integration
• Strong understanding of business models of DHL BUs
• Strong analytical skills
• Experience with Agile processes, like SCRUM, Design Thinking etc. but also improvement processes, e.g., Six Sigma and other applicable methodologies is preferable.