We have an exciting opportunity in our Clinical Application Services Team, for a Senior Capability Manager.

The Clinical Application Services Team delivers mission critical systems which clinicians across NSW Health rely on to provide 24 x 7 critical care. Reporting to the eMR Platform Owner. A key aspect of the role will be to contribute to a team supporting the core technology infrastructure for our Epic Systems eMR, with a focus on managing the teams capability and capacity. The Epic eMR is the foundation and primary application for the Single Digital Patient Record (SDPR) program. SDPR will provide a secure, holistic, and integrated view of the care a patient receives across the NSW Health system, enabling clinicians to access a patient’s medical information in real time from a single source.

• Taking accountability for the design, implementation, and operations of hosting the Epic software solution on the Amazon Web Services Public Cloud platform.
• Supporting the SDPR program’s capability to deliver subsequent implementation schedules to time, budget, and quality.
• Aligning team practices with eHealth NSW’s Service Delivery Operating Model.

You will:

• Bridge the technical expertise of Amazon Web Services, Epic Systems, the SDPR program, eMR Platform Owner and the hosting team.
• Ensure that the eMR system meets regulatory standards and is optimised for performance, availability, and scalability.
• Manage cloud hosting team resources, training, and other workforce needs, allowing for seamless eMR operations.
• Work collaboratively with a range of technical and non-technical stakeholders including platform and product owners, solution architects, engineers, project team members and SME’s from our partners AWS and Epic.

• Relevant tertiary qualifications and/or equivalent leadership experience in managing cloud enabled capability teams including ICT resource management, in a large or complex shared services environment.
• Extensive experience leading teams with the ability to motivate, build strong capabilities and develop talent into a performance based and customer focused work culture.
• Extensive experience analysing resource utilisation, capacity and capability planning against business needs and scheduling resources to assignments.
• Demonstrated experience in vendor or corporate partner, contract negotiations, procurement, resource augmentation and engagement management procedures in an ICT environment.