A high growth Utilities business that I’m partnered with are looking for a Senior Credit Controller to join their growing finance team. This role will be based 3 days per week from their state of the art offices in the Trafford area with 2 days working from home. Reporting into the Credit Manager, you will be responsible for collecting debt from large blue chip entities using a strategic, relationship focused style of credit control.

• Contact customers by telephone, letter etc. regarding the collection of debt in accordance with the company policies and procedures
• Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer
• Work towards targets for cash collection to reduce outstanding debt exposure to the group
• Reconciliation of accounts to ensure statements produced are accurate and cash/credit notes are posted to invoices as per the customers requirements. Work closely with cash allocations department
• Deal with financial queries and disputes relating to invoicing. This will involve speaking to HSS depots and working with depot staff in order to resolved queries in a timely manner
• Build strong relations with customers to ensure excellent customer service
• Ability to identify potential problem accounts, recommending accounts to be placed on stop or legal
• Represent the company and values (“HSSness”) of the business and portray a professional and business like image to all customers, potential customers and other people you meet in the course of your work.
• Ensure all locations are maintained to our 360
• brand.
• Be a key driver in serious about safety by leading from the front
• Major accounts exposure
• Capacity to perform high level reconciliation – investigate past allocations, unpick as necessary, re-allocate correctly
• High levels of administration due to volume of transactions
• Relationship building with Strategic client base
• Relationship building with internal stakeholders
• Driven to achieve results in cash collection and overdue debt reduction
• Capacity to promptly address issues preventing payment
• Comfortable with excel – V LookUps and Pivot tables
• Experience of client portals desired but not essential

• Experience in a fast paced environment
• Experienced Credit Controller with proven track record of collecting outstanding debt and working towards targets
• IT Literate, able to utilise various systems
• Problem Solving Ability
• Excellent customer service & telephone manner
• Good negotiator/communicator
• Knowledge of Open accounts & AS400 based systems
• Experience dealing with a wide range of customers from blue chip organisations to partnerships and sole traders
• Numerate and in experience of Microsoft Office applications
• Ability to work on own initiative
• Commitment to providing excellent customer service
• Displaying a professional and courteous manner at all times
• Excellent communication skills with both customers and colleagues
• Willingness to carry out additional tasks and duties to assist in the effective operation of the finance shared service department