Reporting to the VP Finance, the Senior Director, Finance, Shared Services will oversee and lead teams responsible for delivering efficient and effective financial services to various business units within the company. This role will provide strategic direction, financial expertise, and guidance to drive excellence in financial processes, systems, and reporting.

Financial Process Oversight

• Oversee the end-to-end accounts receivable process, including credit management, billing, invoicing, cash application, collections, and reconciliation
• Oversee the end-to-end accounts payable process, including invoice receipt, validation, coding, approval workflow, and payment processing
• Oversee day-to-day cash operations including credit card, POS and daily banking processes for clinics and business units
• Oversee the end-to-end payroll processing cycle, ensuring accuracy, timeliness, and compliance with applicable laws, regulations, and company policies.

Process Optimization and Efficiency

• Evaluate existing processes and systems to identify opportunities for automation, standardization, and streamlining to drive efficiency and accuracy
• Implement best practices and innovative solutions to optimize finance operations, reduce manual effort and ensure compliance with company policies and regulatory requirements
• Drive initiatives to improve financial controls, compliance, and risk management within shared services operations
• Continuously monitor key performance indicators (KPIs) and metrics to measure and improve the effectiveness of finance shared

Customer and Vendor Relationship Management

• Manage relationships with payroll service providers, software vendors, and other external partners to ensure service levels are met and issues are resolved promptly
• Foster positive relationships with customers to facilitate timely payments, resolve disputes, and address billing inquiries effectively
• Manage vendor relationships and communication, addressing inquiries, resolving disputes, and negotiating favorable payment terms when necessary
• Collaborate with vendors to implement system upgrades, enhancements, and integrations to support evolving business needs.
• Collaborate with procurement and sourcing teams to optimize vendor selection, contract negotiation, and vendor performance management processes.

Internal Stakeholder Management

• Serve as a point of contact for escalations from employees, business partners, and other stakeholders
• Engage key business leaders for feedback on financial process improvements or changes
• Develop and deploy training materials, policies, procedures, and resources to enhance employee understanding and self-service capabilities around finance processes
• Stand up a proper shared service intake and triage process to address general finance questions coming from business units

Compliance and Risk Management

• Ensure compliance with internal controls, accounting standards, regulatory requirements, and tax laws related to finance operations
• Stay abreast of changes in regulatory requirements and industry best practices, implementing necessary updates and enhancements.
• Collaborate with internal audit and compliance teams to conduct periodic reviews and audits of processes and controls

Leadership and General Management

• Develop and execute the strategic vision for the shared services function, aligned with the organization’s financial goals and objectives
• Provide leadership, guidance, and direction to the shared services teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Participate regularly in meetings providing financial guidance and support as needed
• Managing business expectations and setting priorities as appropriate
• Develop strong cross-functional partnerships and relationships to support key critical initiatives
• Mentor and coach team members in achieving their goals, provide feedback and address any performance issues

• A Post-Secondary education in Accounting, Finance or related field is required
• Professional accounting designation (CPA, CFA) preferred
• Extensive experience (8+) in shared services accounting operations and proven track record of driving process improvements, automation, and efficiency gains
• Experience with financial transaction processing systems and automation tools preferred
• Strong leadership and management skills to motivate and develop a high-performing team
• Strong strategic thinking, problem-solving abilities, and decision-making abilities
• Experience working in a fast-paced or transformational environment
• Demonstrate a growth mindset through agile and flexible working style, openness to feedback and resilience in working through business challenges
• Excellent communication (verbal, written and comprehension) and presentation skills
• Proven collaboration skills with the ability to influence internal/external stakeholders
• Ability to plan, organize and prioritize numerous tasks with conflicting deadlines
• Results-oriented – able to consistently deliver on-time and accurate results