The GBS Office / PMO will work closely with the Head of GBS to oversee and manage the organization’s operations, strategic initiatives, and internal communications. This role requires a highly organized, strategic thinker who can handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.

Strategic Planning and Execution

• Assist the Head of GBS in developing and implementing strategic plans.
• Oversee major projects and initiatives to ensure alignment with the business goals.
• Monitor progress towards strategic objectives and provide regular updates to the Leadership team

Operational Management

• Manage daily operations and coordinate the execution of key business initiatives.
• Facilitate the flow of information between the Head of GBS and other senior leaders.
• Ensure that operational and administrative tasks are completed efficiently.

Leadership Support

• Act as a trusted advisor to the Head of GBS and other senior leaders.
• Prepare the Head of GBS for meetings, including gathering necessary information and developing briefing materials.
• Represent the Head of GBS in meetings and events as needed.

Communication and Liaison

• Serve as the primary point of contact between the Head of GBS and internal/external stakeholders.
• Facilitate effective communication within the Leadership team and across the organization.
• Draft and review communications from the GBS office.

Project Management

• Lead special projects and cross-functional initiatives.
• Coordinate project teams, assign responsibilities, and ensure deadlines are met.
• Monitor project progress and report on key milestones and deliverables.

Team Leadership and Development

• Oversee and mentor a team of direct reports.
• Foster a collaborative and high-performance culture.
• Identify and address development needs within the team.

Problem Solving and Decision Making

• Proactively identify issues and provide solutions.
• Support the Head of GBS in decision-making processes by providing insights and analysis.
• Handle sensitive and confidential information with discretion.

Education

• Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.

Experience

• 7+ years of experience in a senior management role, preferably in operations, project management, or strategy; GBS industry experience preferred

Skills

• Excellent organizational and leadership abilities.
• Strong analytical and problem-solving skills.
• Superior communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in project management software and Microsoft Office Suite.

Attributes

• High level of integrity and dependability.
• Strategic mindset with a hands-on approach.
• Ability to work effectively with a diverse group of stakeholders.

Working Conditions

• This role may require working outside of standard office hours.
• Occasional travel may be necessary.