As Head of Shared Services and Payroll, you will oversee the efficient and effective operation of shared services functions, including payroll, benefits administration, employee services, and HR data management. You will ensure compliance with all regulatory requirements, drives process improvements, and supports the organization’s strategic objectives by delivering high-quality services to employees.

Leadership and Management:

• Lead and manage the shared services and payroll teams, ensuring high performance and professional development.
• Develop and implement strategic plans for the shared services and payroll functions aligned with the organization’s goals.
• Foster a culture of continuous improvement and excellence in service delivery.

Payroll Management:

• Oversee the end-to-end payroll process to ensure accurate and timely payroll processing for all employees.
• Ensure compliance with all relevant laws, regulations, and company policies related to payroll.
• Manage payroll audits and resolve discrepancies in a timely manner.

Shared Services Operations:

• Manage the day-to-day operations of the shared services functions, including benefits administration, HR data management, and employee services.
• Implement and maintain standardized processes and systems to improve efficiency and effectiveness.
• Ensure high levels of customer service and satisfaction among employees.

Compliance and Risk Management:

• Ensure all shared services and payroll activities comply with legal, regulatory, and internal policies.
• Identify and mitigate risks related to payroll and shared services operations.
• Maintain confidentiality and security of employee data.

System and Process Improvement:

• Lead initiatives to streamline and automate processes within shared services and payroll.
• Evaluate and implement new technologies and systems to enhance service delivery.
• Monitor and analyze performance metrics to identify areas for improvement.

Stakeholder Engagement:

• Collaborate with HR, Finance, IT, and other departments to ensure integrated service delivery.
• Communicate effectively with employees, management, and external partners.
• Provide expert advice and support on payroll and shared services matters.

• Bachelor’s degree in human resources, Finance, Business Administration, or related field. Advanced degree or professional certification (e.g., CPP, SPHR) preferred.
• Minimum of 8 years of experience in payroll and shared services management, with at least 5 years in a leadership role.
• Strong knowledge of payroll systems, processes, and regulations required.
• Exceptional communication, interpersonal, and leadership skills.
• Proven experience in process improvement and change management.
• Strong analytical and problem-solving skills.
• Proficiency in HRIS and payroll software (e.g., ADP, Workday, SAP).