The Senior Director of HR Shared Services will initially be responsible for hands-on leadership of the infrastructure work required to set up an HR function that is ready for implementing Workday, including process mapping and reviewing, streamlining, improving and creating processes, and defining the work of a shared services team. The Senior Director will then lead the establishment of the Shared Services team (addressing level 1 and level 2 inquires), including defining roles, selecting and training team members. Finally, the Senior Director will be responsible for leading the Shared Services team, including setting service standards, creating team awareness across HSS, and establishing a team culture of HR Support Excellence and continuous process improvement. Over time, additional areas of responsibility may be added to the HR Shared Services function.

• Work across HR to engage all team members in the documentation of all processes performed. On an ongoing basis, continue to revisit processes and identify on-going process improvements and opportunities to leverage technology, including, but not limited to Workday.
• Partner strategically with HR Leadership team to develop a vision, structure and goals for the Shared Services team and the HR Operations function. Lead the implementation of determined vision and structure.
• Develop the model by which the HR Shared Services team will address inquiries and interact with HR SME teams. Implement model, including training team members and creating tools and resources.
• Establish SLAs and KPIs to measure operational and individual performance. Leverage data and create dashboards to report on trends, opportunities, effectiveness of model, and progress against goals
• Drive HSS cultural adoption of shared services model and manager and employee self-service.
• Develop, coach and engage team members to retain high performers and raise skill levels and competence of all team members.
• Proactively participate as a leader within HR and be a collaborative partner across HR and model a transformational approach to HR service delivery
• Be the subject matter expert for HR Shared Services.
• Performs other duties as assigned

• Bachelor’s degree from an accredited institution or relevant experience
• Prior work experience in a progressive HR environment, including a minimum of 7 years’ significant HR Operations/HR Shared Service experience
• Minimum of 5 years people management experience
• Experience leading process management efforts with demonstrated process improvements realized
• Experience project managing and influencing with and without authority
• Demonstrated change management experience to drive a cultural change within the organization
• Ability to prioritize heavy workload and managing multiple matters in a fast-paced environment with changing deadlines
• Strong analytic skills and a demonstrated ability to analyze and interpret information and identify trends
• Strong written and verbal communication skills