McDonald’s is embarking on an exciting journey to become a global leader in indirect sourcing and procurement. To realize this ambition, we have launched the Global Indirect Sourcing and Procurement Modernization (GI Mod) program—a transformational initiative designed to maximize the value of our size and scale, unlock sustainable benefits for our company and communities, and establish “One McDonald’s Way” for responsibly buying indirect goods and services.

This is a unique opportunity to join the program as the Global Service Delivery Lead. In this critical leadership role, you will ensure the successful deployment of our new indirect sourcing and procurement service delivery model, driving adoption and alignment across teams, stakeholders, and suppliers. This includes implementing capabilities, processes, and frameworks to manage the end-to-end source-to-pay process for indirect goods and services

Reporting to the VP, GBS Indirect Sourcing & Procurement, the Global Service Delivery Lead will leverage strategic vision, change management expertise, and deep domain knowledge in indirect sourcing and procurement transformation to deliver results. The role is pivotal in integrating new operating models and processes, fostering global alignment, and achieving key program milestones and objectives. Additionally, it involves collaborating with cross-functional teams to optimize Source-to-Contract (S2C) and Requisition-to-Invoice (R2I) processes, ensuring they are efficient, scalable, and aligned with McDonald’s broader goals.

• Provide leadership and direction to source-to-pay process leads, ensuring alignment with program objectives and priorities.
• Oversee the development and implementation of S2C and R2I process transformation initiatives, driving efficiencies and enhancing effectiveness across the Procurement lifecycle.
• Collaborate with cross-functional stakeholders to define service delivery strategies and ensure seamless integration with other program workstreams.
• Work with the Markets to gather local insights, feedback, and design requirements related to all Indirect processes.
• Support the identification and prioritization of process improvement opportunities, leveraging data-driven insights and industry best practices.
• Facilitate coordination and communication between the S2C and R2I process teams, ensuring alignment on goals, timelines, and deliverables.
• Monitor progress against key performance Indicators (KPIs) and escalate risks or issues to the GI Mod Program Lead as needed for timely resolution.
• Act as a champion for change management and organization readiness, promoting the adoption of new processes and solutions within the Procurement function.
• Drive continuous improvement efforts within the S2C and R2I process areas, fostering a culture of innovation and excellence.
• Provide guidance and support to the S2C and R2I process leads in their respective roles, fostering professional development and growth opportunities.

• Extensive experience in Sourcing & Procurement, with a strong understanding of Indirect Procurement processes, including Source-to-Contract (S2C) and Requisition-to-Invoice (R2I).
• Proven track record of leading complex process transformation initiatives, with a focus on driving tangible business outcomes and delivering organizational value.
• Excellent leadership, communication, and stakeholder management skills, with the ability to effectively influence and collaborate with diverse teams and stakeholders.
• Strategic mindset with the ability to translate high-level objectives into actionable plans and initiatives, driving alignment and execution across multiple workstreams.
• Strong analytical and problem-solving skills, with the ability to leverage data and metrics to drive informed decision-making and continuous improvement.
• Change management expertise, including experience leading organizational change efforts and promoting the adoption of new processes and solutions.
• Project management experience, including the ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment.
• Commitment to fostering a culture of diversity, equity, and inclusion, with a focus on promoting a positive and inclusive work environment for all team members.