At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982, TTEC has 50,000 employees operating across six continents, with 18 delivery centers in the Philippines. We are excited to launch our new brand image to continue using a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. We help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way!

• Oversees the daily workflow of the operations team.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with internal departments and stake holders to develop and meet operational goals while supplying expertise and guidance on operations projects and systems.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

• Overall work experience of 10+ years with at least 3 year experience upper management role specializing in Banking/Financial
• Services/ Customer Service or similar in a BPO setting.
• Experience in multiple verticals including BFSI, Travel, Tech support and any additional verticals would be an added advantage.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office or related software.
• Ability to analyze data, ask the relevant questions and be able to present details/data to customers and internal stake holders in a mature manner
• Experience managing a team size of around 2000FTE
• BPO Management: 10 years (Required)
• P&L: 5 years (Required)
• Multiple Account Management: 8 years (Required)
• Managing a team size of around 2000 FTE: 3 years (Required)
• BFSI Account: 5 years (Required)