You are an experienced CPA (or overseas equivalent) who is passionate about payroll and people – the internal and external clients, and the team members who provide service. You work with strategic vision across complex systems, employing efficiencies, technology, and processes to ensure positive experiences on both sides of transactions. Known for clear communication, your interpersonal skills include ability to bring diverse groups together through facilitation, negotiation, persuasion, and genuine caring.

Working across multiple levels of large organizations, you’re comfortable working with external partners including government bodies, labour relations teams, and your own colleagues both in and outside of payroll. The Provincial Health Services Authority’s (PHSA) “big numbers” provide an incredible career opportunity to apply vision, strategy, and leadership, with impact on tens of thousands of employees across the province.

The Senior Director, Payroll reports to the Senior Executive Director, Employee Services and Strategic Initiatives, and holds has overall management responsibility for leading the payroll services function as an shared service for PHSA, PHC and VCH. This senior leadership role oversees five main functional areas: Payroll Accounting and Benefits, Payroll Administration, Payroll Processing & Call Centre, Project, and Quality Assurance & Learning. High-level accountabilities for the position include:

• Establishes and implements a vision, short and long-term goals, objectives, and operating principles that will clearly define the shared Payroll Services; monitors program performance and plans for future growth and improved service levels and effectiveness.
• Ensures the development and implementation of countermeasures and risk controls to ensure compliance to payroll legislation on a federal and provincial level; ensures regulatory compliance is met and maintained in the payroll processing environment.
• Strives to build and expand PHSA’s image and brand for internal and external clients with focus on the areas of standardized approach, quality, cost-effectiveness and timeliness of its services.
• Identifies and manages changes in scope and volumes with clients; supports resource planning based on strategic objectives by assessing future state needs and recommending solutions, alternatives and consequences of options.
• Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with the Senior Executive Director; investigating work and staff issues; clarifying roles, outlining expectations, and evaluating individual and team performance.
• Builds Service Metrics and Service Level Agreements with Health Authorities, and determines countermeasures to address gaps; assists PHSA in achieving its financial targets and business objectives as well as driving financial savings and cost avoidance for HAs.
• Represents PHSA at a variety of forums including attending provincial and regional meetings/conferences, Ministry of Health initiatives, academic organizations, regulatory bodies and other third party stakeholders and Health Authorities and advocate the interests of PHSA and maintaining and developing networks.
• Provides consultative collaboration with Health Authorities and agencies on regulatory implications of labour grievances/settlements and collective agreement provisions.

• Professional accounting designation of CPA or overseas equivalent
• Bachelor’s Degree in Business or other relevant field
• 10-15 years’ recent and related payroll experience, including 5 years in a progressively complex senior management/leadership role, demonstrating an understanding of best practices in management coupled with solid operations and general management experience.

Skills & Knowledge

• Demonstrated ability to be successful in a large, complex, multi-site organization; with experience in building or creating new service organizations and leading cultural change in complex environments.
• Strong knowledge of HR/Payroll applications (e.g. PeopleSoft, Oracle, Workday, and/or SAP), particularly in an environment with collective agreements, applicable legislation and regulations.
• Comprehensive knowledge of accounting principles including internal control and audit requirements as well as legislation, regulations, practices and guidelines; knowledge of the healthcare field and its business needs are a definite asset as is shared services experience.
• Demonstrates an excellent ability to coach, develop, influence and motivate others including staff; capacity to provide both strategic and operational leadership while building the organization.
• Enjoys complexity and is driven to achieve results through innovation, flexibility, commitment, collaboration and outcomes; works effectively with ambiguity and able to manage multiple reports, priorities and meet deadlines.
• Strong commitment to team building and leadership in ensuring customer service excellence.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety including oversight and commitment to education strategy.
• Collaborates with peers to ensure Indigenous-specific Anti-racism and ICSH are applied holistically through department as whole.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).