The Sr. Director of People Operations is essential in shaping the future of our workforce and driving transformation as we grow. This high-impact leadership position sets the strategic direction for People Systems, Analytics, Project Management, and Shared Services, focusing on evolving and scaling our operations to meet the demands of a dynamic organization.

• Build and manage the Shared Services operational infrastructure, focusing on scalable support models to enhance agility, efficiency, and employee experience.
• Collaborate with Business Leaders and People Leadership Teams to refine HR processes and systems, identifying opportunities for standardization and automation while accommodating local regulations.
• Develop escalation paths for HR Ops service delivery issues and utilize metrics-based tools like Jira to assess and enhance HR service performance.
• Lead HR systems and data initiatives, including projects and implementations.
• Leverage people data to solve complex business problems and uncover actionable insights for leadership.
• Manage risks and issues with executive leadership to drive resolution.
• Direct the data team to uphold data integration, reporting, security, and testability standards.
• Optimize the HR tech stack to ensure efficiency and functionality.
• Coordinate with third-party consultants and vendors to secure quality support as needed.
• Manage relationships and collaboration among internal teams, including Talent, Compensation, Finance, and Payroll.
• Represent the HR tech team in project and stakeholder meetings, securing senior management buy-in for key initiatives and changes.
• Lead, mentor, and develop a team of HRIS and data professionals, overseeing hiring and onboarding.
• Communicate a clear vision for the People Systems and Data team, shifting its role from transactional to strategic.
• Optimize HRIS (e.g., Workday) and other tech components like Aeqium and Greenhouse to enhance efficiency and user experience.
• Develop a comprehensive data strategy to ensure the accuracy, reliability, and security of people data.
• Provide actionable insights based on people data to support informed decision-making among leaders.
• Play a strategic leadership role in the broader systems community, representing the organization and staying updated on industry trends and best practices.
• Collaborate with business leaders to understand their needs and provide effective people systems and data solutions.
• Oversee global expansion initiatives, M&A activities, and systems consolidation efforts.

• 12+ years of progressive global leadership experience in HR Operations at a publicly traded company with second-line leadership responsibility
• 7+ years of experience in analytics – experience leading cross-functional teams
• Extensive experience with HRIS and Payroll systems, ideally Workday, Greenhouse, and ADP
• Must have worked in a SOX-compliant environment previously
• Excellent communication skills and high emotional intelligence, with the ability to articulate a clear vision and strategy for the team and build relationships across the business
• Must be able to stay highly organized while working in a fast-paced environment with constant change
• Extreme sense of ownership and accountability with a bias for action
• Strong data analysis skills and a passion for leveraging data to solve complex problems
• Experience with global expansion and M&A activity is a plus
• Consulting mindset and experience leading major HR technology implementations
• Strategic thinker and influencer with demonstrated leadership acumen and problem-solving skills
• Strong oral and written communication skills, including experience in effectively communicating with colleagues of various technical backgrounds and skill sets