Assume overall responsibility and oversight for FinanceLink and PeopleLink service centers. Lead the FinanceLink and PeopleLink shared services team that provides Tier 1, Tier 2, and transactional services to the University for the following functions: HR, Payroll, Benefits, Leave Management, Procurement, Accounts Payable, and other related HR and Finance services. Set goals and objectives for the shared services organization and oversee performance across all FinanceLink and PeopleLink operations. Provide direction and leadership for service center employees and cultivate a learning organization that promotes a culture of customer service and continuous improvement. Actively participate in the governance for all shared services, implementing appropriate business processes and internal controls, developing collaborative relations with University partners, and cultivate a positive, trustworthy reputation for the FinanceLink and PeopleLink service centers. This role has a hybrid work schedule: Two days on-site and three days remote per week.

Required Education:
Bachelor’s Degree

Preferred Education:
Master’s Degree

Required Experience:
10+ years of relevant experience including leadership experience in Shared Services, Human Resources, Finance/Payroll, customer service or related field. Must include in-depth experience of the following areas: client support, case management, implementing change initiatives, and report analysis.

Preferred Experience:
10+ years of leadership experience in Higher Education. Previous management experience in shared services environment.

Required Skills, Knowledge and Abilities:
Demonstrated managerial, decision-making, planning, organizational, problem-resolution and leadership skills. Demonstrated ability to build strong relationships with a variety of stakeholders. Knowledge and experience with productivity, meeting/exceeding customer expectations and continuous improvement initiatives. Results-oriented; able to deliver results under difficult conditions and demonstrate balanced judgment under pressure. Demonstrated ability to manage people on a day-to-day basis; ability to inspire a high level of commitment and performance.

Preferred Skills, Knowledge and Abilities:
Proficient with Human Capital Management systems (preferably Workday) and/or case management systems (preferably ServiceNow). Proven ability holding staff accountable for the achievement of established goals and metrics (i.e., service targets). Experience managing teams responsible for providing customer service to large customer/user populations.