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Senior Director – Total Rewards Services (Global Business Services)
2 years ago
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The Total Rewards Global Business Services (GBS) Leader will hold a key leadership position within the GBS organization. The role is responsible for developing and leading the Total Rewards Services organization which supports our Global Center of Excellence Total Rewards functional leaders and provides services to our 30,000+ Employees.
- Lead the day-to-day operations of all assigned process areas across the global annual rewards cycle, severance and accrual processes and international pre-payroll, benefits and leaves administration.
- Responsible for ensuring a high standard of delivery to meet SLA’s/KPI’s and providing an exceptional employee experience
- Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team
- Manage and maintain effective internal and external relationships with 3rd party vendors/partners
- Ensure processes achieve full compliance with policy and control environment including data privacy and SOX
- Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns
- People management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture
- Experience: 10 years in Human Resources, including 5+ years in Shared Services/Delivery. Proven expertise in leading Total Rewards/HR support functions and managing operations in a multinational environment, including experience with mergers and acquisitions.
- Education: Bachelor’s degree in Human Resources or related field required, with an MBA preferred.
- Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday and Benify. Skilled in managing complex, high-volume HR operations globally.
- Leadership: Demonstrated strategic leadership in multinational operations, preferably involving both captive and third-party providers. Proven ability to lead, engage, and build positive team cultures.
- Relationship Management: Strong relationship and negotiation skills with senior-level partners globally. Experienced in building and maintaining effective collaborations.
- Process Management: Skilled in process management, improvements, and re-engineering. Ability to manage multiple tasks under pressure with minimal supervision.
- Organizational Skills: Excellent planning, time management, prioritization, delegation, and follow-up skills. Recognized for reliability, integrity, and trustworthiness.
- Decision Making: Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments.
- Global Perspective: International experience is required, along with willingness and ability to travel internationally.
- Communication & Influence: Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change.
- Leadership Presence: Strong business and technical acumen with an inspiring leadership presence. Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy.