This position is responsible for HR Operations Delivery excellence in China, including develop and rollout operation governance framework, define control points, dashboard, escalation model; Lead process re-engineering initiatives, define continuous improvement opportunity and design and deployment solutions to elevate efficiency and employee experience.

• Establish/uplift HR operation governance framework to ensure consistent delivery with high quality, good people experience and full compliance.
• Drive process re-engineering for people experience, simplification, efficiency, quality control and risk avoidance.
• Solution design to enable Chanel P&O agenda with leveraging HR digital solution.
• Monitor performance of internal (and external), design and rollout issue solving and escalation processes.
• Responsible for proposing industry best practices, improved controls, and using this knowledge to drive continuous improvement initiatives across the HR services pillars.
• Partner with Workplace Right, People Technology, People & Process team to maintain compliance in line with market legislation and company policy with a strong focus on data privacy and process compliance.
• Lead needed operations project delivery of change initiatives to agreed timelines and budget, whilst ensuring adherence to appropriate project governance and change management frameworks.
• Responsible for managing third parties to drive superior outcomes and future-fit operations services for Chanel.
• Partner with internal stakeholders to define third parties’ SLA and SOP and co-own the management for local vendors.

What You Can Bring To The Team…

• Project & Change Management – actively planning, coordinate, update and monitor all project and change activities (for the related in-scope projects) against planned timelines. Pro-actively calls out risks, escalates issues and suggests mitigation steps to achieving planned milestones.
• Process improvement – lean leadership skillset on opportunity identification, problem solving, performance governance establishment, quality check mechanism set up.
• Risk and Issue Management – Prevents, anticipates, and identifies issues and risks related to the Ops Services and ops related projects. Conducts root cause analysis and proposes feasible solutions / mitigation steps where necessary. Manages overall issue and risk logs and facilitates required discussions to address these risks/issues.
• Solution design skillset with strong connection with HR digital tools for enablement.
• Excellent communication skills with different stakeholders, collaboration with peers, influencing capability with different project team members.
• Vendor management – Ensure vendors deliver the expected project deliverables upon agreed timelines.
• Team Management – Lead and mentor team, fostering meaningful growth and providing professional coaching. (Better to have)

Academic / Professional Qualifications

• Bachelor’s degree with major in Human Resources Management, Business Administration, or related discipline.
• Post graduate qualification of Human Resources / Psychology / Business is an advantage.
• Fluent in Chinese and English.

Work Experience & Required Competencies

• Minimum 7-10 years with specialized experience in Shared Services organization, preferably in multinational organizations
• Strong experience leading and implementing process improvements.
• Familiar with local labor law and regulations
• Highly analytical, meticulous, organized and results oriented.
• Strong drive to make things happen.
• Strong capability to prioritize, manage multiple tasks and meet deadlines.
• Strong written and verbal communication skills
• Strong interpersonal skills to engage professionally with different levels of stakeholders for close work partnership locally, regionally.
• Agile, ability to use discretion and deal effectively with uncertainty, change and ambiguity.
• Innovative, open-minded, proactive, independent and customer orientated.
• Strong experience in using common HRIS tools.
• High learning agility
• Emotionally grounded and humble