The role of Senior HR Services Manager is to ensure delivery of HR Services activities in accordance with governance, process compliance, relevant policies and agreed service level agreements. This role leads the HR Services Team which is a team of 11 including a HR Services Assistant Manager, 2 HR Advisors and 8 HR Services Coordinators who are predominantly based in the BDO Gatwick office.

• Be the subject matter expert in BDO HR policy, processes and relevant legislation as it relates to HR Services
• Keep up to date with legislative changes and how these relate to the HR Services function in collaboration with ER colleagues
• Have oversight and overall accountability for HR Services processes that have migrated to the Shared Service Centre for delivery.
• Be accountable for data integrity in the HR systems
• Leverage the subject matter experts across the HR function and key stakeholders in the business to identify and leverage these opportunities.
• Build and maintain relationships with key stakeholders including Partners
• Continually seek ways in which operational efficiency can be achieved through technology enablement and ways of working adaptation.
• Improve the quality and effectiveness of the HR Services team
• Create an environment where team members are encouraged to share new ideas, learn from mistakes and are supportive of each other’s strengths and development needs
• Be the escalation for HR Services Assistant Manager and team members for guidance and advice
• Manage function within agreed financial budget
• Manage Service Level Agreements for all HR transactional services and value add to the business can be quantified
• Vendor manage outsourced HR services activities

• A relevant degree / professional qualification (CiPD qualification preferred)
• Evidence of leading and delivering change within an HR Services function
• Proven experience of owning, designing, developing and implementing HR Services governance, processes and procedures, preferably within a professional services firm
• Knowledge of legal matters as they relate to HR and HR Services function
• Proven experience of HR systems; preferably Workday and ServiceNow
• A high level of personal commitment to task completion, with the ability to prioritise
• Project management experience gained through relevant project implementation(s) desirable
• The ability and confidence to offer appropriate constructive challenge across all organisational levels
• Systems experience with an ability to make commercially based recommendations on the basis of MI
• Excellent influencing and communication skills with a logical and pragmatic style
• The Ability to coach, develop, motivate and manage people