The Senior Manager, Business Performance Improvement, is responsible for planning, managing, and driving large scale improvement programs. The Sr. Manager partners with functional leaders to understand priorities and plan the project work necessary to meet goals. Actively identifies opportunities for automation and focuses on operational excellence and enhancing the customer experience. Projects range in complexity from continuous improvement to cross-functional strategic initiatives. Propagates a culture of continuous improvement.

• Partner with VPs and Directors of various functions to identify opportunities and core capabilities that would advance the maturity level of their processes in order to better serve internal and external customers.
• Scope and develop project plans and business cases.
• Identify resources, assign work, and launch projects.
• Lead all phases through initial opportunity analysis through implementation and realization of benefits.
• Establish metrics and other measurements to capture benefit realization.
• Manage the production and distribution of performance reporting.
• Collect and present issues and risks to sr. leadership for awareness, decisions, and action.
• Coach and direct the performance of project team members regardless of reporting structure.
• Partner with business technology to build out technology solutions and capabilities.
• Cultivate a culture of continuous improvement and customer-centric operational excellence through training and change management activities.
• Build and sustain enterprise capabilities and programs such as performance management, intelligent automation, process improvement, root cause analysis and customer relationship management.
• Develop and improve the portfolio of projects within a given program.
• Manage a 5-year strategic roadmap for initiatives aligned to achieve corporate goals.
• Set program and project scope and priorities.
• Align projects and programs with strategic priorities.
• Track and report program progress, issues, risks, benefits, costs, etc.
• Participate in the annual and long-term planning process.
• Participate in recruiting of department resources.
• Regularly reviews deliverables, problems and performance metrics with the team and key stakeholders.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

• 7 years of experience of leading project teams in process re-engineering and improvement in an external or internal consulting role with heavy customer interaction.
• 7 years of business consulting experience with client-facing project experience in business process management and improvement
• Track record of strategic business planning/design for large scale business transformation initiatives
• Experience with managing a strategic portfolio for large departments.
• Experience in the areas of business process review, business process improvement and re-engineering concepts and practices.
• Expert level understanding of business improvement methodologies (DMAIC, Lean Six Sigma, etc)
• Experience with implementing improvements for a shared services organization.
• Bachelor’s Degree in Management Information Systems, Industrial Engineering, Supply Chain, Finance, or Business Administration
• Master’s Degree preferred.
• PMP (project management professional) preferred.
• Certified in Lean Six Sigma and/or Six Sigma Green Belt or higher is preferred.
• Ability to think through multiple alternatives and potential consequences to determine the best outcome.
• Must be able to facilitate large, cross-functional meetings.
• Ability to establish solid relationships across the organization.
• Optimistic, solutions oriented and a great problem solver with a high degree of emotional intelligence.
• Strong mentor and coach, who is collaborative and capable of leading and motivating others in a large and diverse organization.
• Possess a positive attitude and energy, committed to finding optimal solutions for the business.