We are seeking an experienced Senior Manager within the Control & Governance organization focusing on Operational Excellence to join our global team to lead the maturity of a highly complex and diverse governance and control function. This critical role will be integral to bringing an operational mindset across discrete services that form the foundation for a Global Risk and Compliance organization by putting controls at center of all that we deliver.

• Lead the development and implementation of operational excellence initiatives within the Global Risk and Compliance function, ensuring alignment with the bank’s overall business strategy and risk management objectives
• Identify and analyze inefficiencies, bottlenecks, and opportunities for process improvement within the shared services model
• Develop and implement strategies for optimizing workflows, reducing operational risk, and improving service delivery
• Provides specialized expertise and guidance on assessing risks, identifying potential gaps, and providing security solutions to mitigate risks and protect TD
• Bring a focus on complete and accurate documentation overseeing controls and processes within the organization
• Develop and maintain information security standards and procedures based on industry best practices, regulatory requirements, and organizational needs
• Strategic advisor to leadership team on the management of the portfolio and financials, with deep industry, external/internal, and enterprise knowledge, recognizing and anticipating emerging trends, and identifying operational efficiencies and opportunities with other business management/enterprise areas
• Establish key performance indicators (KPIs) to measure operational effectiveness that regularly track, analyze, and report on performance, identifying trends and providing actionable insights for continuous improvement
• Drive change management efforts, ensuring successful adoption of new processes, controls, and documentation aimed at improving operational efficiency and effectiveness
• Ensure that all operational improvements align with global regulatory requirements and internal risk management protocols
• Ability to process and handle confidential information with discretion
• May participate in or leads various projects / division initiatives as needed
• Demonstrates TD leadership Core Values
• Recognizes team members’ contributions within a matrix environment
• Strong presentation skills when delivering training and presentation at the division level, industry conferences, workshops, etc.

• Undergraduate degree or relevant professional certifications, accounting designations, or equivalent education required
• Minimum 10 years of experience in operations excellence, process optimization, or a similar leadership role within a global financial institution, with a focus on risk and compliance
• Deep understanding of shared services models, operational excellence frameworks, and best practices in process improvement (eg, Lean, Six Sigma, Kaizen)
• Exceptional ability to analyze complex operational challenges and develop strategic, data-driven solutions
• Strong operational mindset with focus on comprehensive documentation, controls, and processes
• Proficient in using operational and performance metrics to drive decision-making
• Knowledge of audit standards, procedures, laws, rules, and regulations
• Knowledge of risk management environment, standards, regulations, and mitigation
• Knowledge of current and emerging trends
• Excellent communication skills with the ability to present complex ideas and insights clearly and persuasively to senior executives
• Experience in leading large-scale change initiatives and driving the adoption of new processes or technologies in a global , highly regulated environment