We are seeking a dynamic and strategic Senior Manager for our People Operations team in Malaysia. As the Manager of People Operations, you will play a pivotal role in driving operational excellence, enhancing people experiences, optimizing service quality, fostering cross-functional collaborations with our Centres of Excellence (COEs) and contributing to the overall success of our People Operations

• Crafting and nurturing the evolving vision of People Operations as a function that maximizes efficiency and contributes to a positive employee experience.
• Leading the day-to-day operations of the AskHR teams, setting and monitoring well-defined SLAs and KPIs, and providing feedback and coaching to the team members.
• Cultivating strong relationships with HRBPs, COE teams, and business leadership, and developing a communication strategy to align cross-functional projects, increase customer service satisfaction, and resolve complex problems.
• Creating and maintaining a comprehensive HR knowledge base, identifying HR knowledge gaps for top employee inquiries, and partnering with COEs to update and curate their existing content into one unified platform that is searchable, interconnected, and consistent.
• Identifying, leading, and driving process improvement, strategies, and innovation, and leading multiple continuous improvement initiatives by simplifying, standardizing, centralizing, and automating complex processes.
• Focusing intently on data-driven insights and qualitative feedback to enhance employee experiences, engagement with COEs, and reduce escalations.
• Problem solving, thinking critically, and quickly identifying root cause and corrective action strategies.
• Leading and managing a high performing, medium to large, global team in an operations and service environment, and developing talent for the future.
• Leading and sponsoring multiple complex projects and initiatives across operation functions, systems, and regions.

To excel in this role, the ideal candidate should meet the following requirements:

• Bachelor’s degree from a regionally accredited four-year college or university and a minimum of 10 years’ relevant experience and/or training.
• Strong team management/leadership skills to build, drive, motivate a group of Tier I and II consultants in AskHR.
• Substantial background in HR Operations/HR Shared Services, demonstrating the ability to lead, develop, and motivate a diverse, multinational team.
• Profound understanding of Tiered HR Service model within HR Shared Services processes and practices.
• In-depth knowledge of HR functional policies and practices
• Collaborative mindset with exceptional team-player qualities, strongly focused on enhancing employee experiences and driving continuous process improvement.
• Preferred experience with Workday and ServiceNow Case Management.
• Demonstrated strategic thinking, problem-solving, decision-making, and complex project management skills.
• Exceptional ability to build consensus among diverse stakeholders with varying needs.
• Proficient in managing a dynamic project portfolio within a fast-paced environment, adapting to shifting priorities.
• Strong communication skills, capable of delivering impactful presentations to leadership.
• Prior experience in the manufacturing industry is a plus.