HR Operations Management, Payroll & Benefits.|Responsible for the harmonization and integration of more than 10 payrolls.

LATAM Region Responsibility :

• Works closely with LATAM’s HR leadership team as a member of the HR council on governance issues including employment laws, statutory compliance and key policy decisions.
• Oversees the management of employee benefit funds, including pensioner benefits.
• Ensures effective payroll delivery, tax and regulatory compliance, and salary cost accounting.
• Plays a key role with Rewards in finalizing employee insurance benefits, annual compensation process and other related matters.
• Translate and apply the GBS (Global Business Services) and people services strategy in accordance with the HR/GBS (Global Business Services) operational model.
• Design management and performance standards for people service operations.
• Promote process improvement, harmonization and standardization of technology.
• Promote adherence to the process and KPI management with national teams.
• Manage the level of services (SLAs), consequently, the expectations of stakeholders and customers;
• Establish partnerships with finance, compliance, legal and other key functions for effective service delivery.

Project and People Leadership :

• Ensures team involvement, motivation and high levels of retention; provides a working climate that favors good communication and promotes a people management approach.
• Focuses and invests in the development of team members; promotes meritocracy and a healthy work culture within the team and develops a high-performance and highly capable team.
• Designs and implements the strategy for the LATAM region.
• Partners with functional and HR stakeholders, including Centers of Excellence (CoEs)
• Sets team direction for effective service delivery in line with global, regional, HR GBS (Global Business Services) priorities.
• Creates and actively manages the network of collaborators to analyze business requirements, align and communicate service performance.

Performance Management:

• Ensures delivery within the approved budget and in accordance with quality standards and agreed deadlines.
• Management of agreements and service levels (SLAs), KPIs and internal customer expectations.
• Establishes high standards of service and customer care.
• Promotes and ensures implementation and compliance with policies and guidelines in close collaboration with the global team.
• Defines objectives for improving services, monitors the productivity and results of third-party service providers.
• Publishes key metrics, performance indicators and other data analyzes to improve the service.

Operational Excellence:

• Improves data quality and assertiveness and ensures data privacy, security and confidentiality in accordance with internal and external regulations and guidelines.
• Promotes a culture of continuous improvement and ensures the necessary controls, governance structure and adherence to compliance.
• Maintains standard operating processes (SOP), manuals and other documents to facilitate understanding, implementation and adherence to processes.
• Facilitates early and accurate delivery of payroll processing operations.
• Participates in discussions/negotiations on Service Level Agreements (SLAs) and KPIs with the company.

• Advanced/Fluent English.
• Spanish will be an advantage.
• Bachelor’s degree, ideally in Management, Business Administration, Psychology or HR.
• Experience in Payroll Management in multiple countries is required, preferably working in countries such as Colombia, Brazil, Panama, Ecuador and Honduras and Argentina.
• Management of HR Operations, including Employee Service, Benefits Administration and Point Operations.
• Solid experience in managing and structuring processes in the HR & Payroll Operations area.
• Experience working in a CSC – Shared Services Center, and/or in Payroll Integration processes for companies in the context of Merger and Acquisition will be an advantage.
• Management and leadership through influence and negotiation.
• Ability to work at a strategic and tactical level.
• Project management, focusing on delivery and meeting deadlines with quality.
• Customer orientation, with high capacity for dialogue in a global matrix environment and with different stakeholders.
• Excellent ability to analyze and solve problems with attention to details and processes.