Reporting to the VP of HR Services, Technology & Analytics, CoStar’s HR Services team is responsible for providing exceptional front-line service to employees, developing and maintaining policies and procedures, supporting acquisitions and major employee events, ensuring the accuracy of employee data, managing compliance activities, and department and company-wide HR initiatives. The team regularly collaborates with various departments to support the company throughout the employee life cycle.

• Collaborate with the leadership, HR Business Partners, COEs and HR Technology teams to ensure seamless integration of services and support broader HR initiatives.
• Ensure the team provides exceptional service to employees and HR colleagues through timely, accurate responses to inbound inquiries and requests.
• Drive initiatives to enhance service delivery, streamline processes and improve customer satisfaction.
• Evolve and monitor key performance indicators to measure the effectiveness of the HR Services team.
• Provide guidance to the HR team, employees and managers regarding consistent interpretation and application of company policies. Maintain the employee policy guide and HR intranet landing page.
• Contribute to the development and execution of effective employee on-boarding.
• Manage HR vendor relationships, ensuring service level agreements are met and costs are optimized.
• Oversee companywide employee programs including Tuition Assistance, Relocation, Commuter benefits, and Immigration sponsorship.
• Maintain in-depth knowledge of employee-related legal requirements reducing legal risks and ensuring regulatory compliance.
• Provide leadership and oversee employee information collection, analysis and reporting; supervise the input of data and ensure data integrity; manage HRIS system (Workday) audits.
• Plan, organize, and coordinate HR projects and initiatives using project management approach.
• Manage employee communication in partnership with internal teams to ensure employees receive timely and accurate information about upcoming HR initiatives.
• Guide and assist as necessary with HRIS transactions (promotions, bonuses, transfers, move workers, one-time payments, internal database updates). Coordinate with HR Technology team on areas of improvement or collaboration needed.
• Participate in due diligence pre-acquisition and manage employee on-boarding post-acquisition.
• Develop and mentor team members, promoting professional growth and succession planning.

Required Qualifications

• Bachelor’s degree in Human Resources, Business or related field.
• 8+ years HR-related experience including minimum 3 years of leadership experience within a HR shared services or similar operations role.
• Exceptional project management skills and experience with the ability to manage multiple projects, initiatives and deadlines concurrently.
• Strong understanding of employment labor laws and regulations.
• Analytical skills with the ability to resolve a wide variety of complex issues or problems.
• Excellent organizational and oral/written communication skills.
• Advanced Microsoft Office skills, particularly in Word, Excel, and PowerPoint.
• Successful candidate will be self-directed, motivated, dependable, detail-oriented, and be a strong team player; this includes showing a drive for results, inquisitiveness, and adaptability.

Preferred Qualifications

• SHRM or PHR/SPHR certification
• HR generalist experience
• Workday (HRIS) experience