Employment Type: Full Time

Team Leadership

• Set and manage HRO & Recruitment team performance and give them direction, while ensuring smooth delivery of day-to-day operations (30-40 members team)
• Leading a team of processers & recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service
• Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home due to pandemic (e.g. Indian curfews are all at night during COVID– high impact)
• Continuously strive to build a culture of high-performance.
• Facilitate effective teamwork and builds collaborative relationships internally and externally

Service Excellence

• Ensure that overall delivery of recruitment services to AMH Group Operating companies (Unifi) meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.
• Partner with the onshore business team to:
• Forecast and plan for the hiring in advance
• Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
• Drive process ownership in line with agreed target operating model
• Strong reporting and ability to read data and give insights
• Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner.
• Ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action
• Act as a point of escalation for critical/complex service issues
• Engage a team which works for 7 days a week – build rotation plans within the team to ensure service delivery team is available based on the business needs
• Coach & mentor Team lead so that they can manage their teams better.
• To ensure that all internal customer queries are followed up on a timely basis.
• Collaborate with internal teams.
• To be the Key contact for all problems and queries with specific business assigned.
• Take on special projects as per business needs.
• Action Oriented, Integrity and Trust, Perseverance
• Command Skills, Problem Solving, Drive for results, standing along and Directing Others
• Understand the use of data to give insights to the business. Be able to make decisions using data.
• Leadership is key skills require to deliver HRO objectives.
• Strong people management

Innovation and Continuous Improvement

• Create a mindset of innovation aimed at constantly challenging the norm to drive business value
• Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time

• B.Sc. in Human Resources Management or relevant degree
• 17+ years of experience in leading, developing and coaching teams.

Skills & Desired Experience

• Expertise in Global HRO & Recruitment, Knowledge of USA & UK – geographical knowledge, time zones, a plus
• Experience of supervising global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.
• Result oriented, with high level of motivation for self-growth, along with the drive for growing team members
• Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members
• Driving MBR’s & QBR’s with clients to understand the expectations from the teams and provided updates.
• Ensure that all audit-related issues are brought to a close.
• Strong sense of Ownership
• Understands Talent acquisition & HRIS tools and technologies
• Knowledge on market trends on sourcing n screening techniques.
• Prefer candidates with good knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
• Excellent verbal and written communication skills is a must
• Shift – 3:00PM – 12:00AM (Monday to Friday)

Must have skills

• HRO
• HRSS
• TA
• Onboarding
• Microsoft skills
• Domain Knowledge
• Tool Expertise
• Transitions knowledge
• People Handling Skills

Good to have skills

• Project Mgmt. Skills