Drive the implementation of HR strategic and operational HR programs aligned with the company wide goals and in compliance with local legislation. Support business initiatives which have people implications and ensure effective employee engagement through implementation of HR best practices and compliance with policies, procedures and local legislation. Provide creative and flexible HR solutions to support business growth whilst balancing the company’s/ interests and the business requirements.

Lead related HR functions at a country / business level and collaborate with the global HR network to drive a consistent approach to HR operations, talent acquisition, compensation and benefits, talent retention and development, training, and promote an employee experience which is in line with the dnata values.

Support business decisions as key member of the local leadership team.

PLAN

• Develop and drive the delivery of effective HR strategies and work plans aligned with Group and country / business level strategic priorities.
• Anticipate organizational and people opportunities and challenges and contribute to both readiness and action plans for operational performance.
• Lead, plan, schedule and formulate the recruitment schedule for the year liaising with the business on the various selection and recruitment methods in order to attract and retain the best candidates. Manage the recruitment process including shortlisting, interviews, references, salary negotiations and the on-boarding process.

DEPLOY

• Act as a trusted advisor to the business, providing HR expertise and counsel to the leadership team at a country / business level.
• Lead talent management and succession planning for business continuity, ensuring development plans for all high potential talent and succession plans in place for critical roles.
• Oversee the on-going development and maintenance of the HR shared services provision locally, along with the various HR information system requirements.
• Ensure appropriate HR services, documentation and compliance across all elements of the employee lifecycle.
• Define and implement the local culture and engagement plan, including establishment of local champions to help promote and drive initiatives locally, with a focus on wellbeing, they community, the environment and diversity and inclusion. Liaise with the Group culture and engagement network to share best practice and align / cascade initiatives where appropriate.

LEAD

• Provide leadership, guidance and motivation to the team, setting cascading goals, providing regular feedback and coaching and ensuring a culture of continuous professional development.
• Lead at a country / business level in driving and promoting company’s values.
• Coach, guide and manage Human Resources professionals (where applicable) to ensure compliance of all Human Resource standards with a key stakeholder focus. Ensure budget accountabilities that fall under HR are well managed and resources are optimally utilized

EXECUTE

• Partner with leaders on structural and organizational changes (including change management, communications, job evaluation etc) at a business or department level to ensure an efficient and optimal organization design to deliver to the future needs, actively liaising with other key internal stakeholders as required.
• Responsible for end to end HR functions at a country / business level locally, championing HR best practices; keep abreast of existing and new legislations and ensuring compliance to regulatory requirements.
• Review and provide first line approvals of manpower submissions prior to these being submitted for approval by head office, including all replacement, budgeted and unbudgeted positions as required.
• Identify, monitor and review compensation and benefits, including grading structures and salary scales, proactively presenting recommendations along with the appropriate justification, for any adjustments to ensure internal equity and external competitiveness.
• Problem Solving: anticipate and respond to business challenges, ensuring the implementation of HR solutions which drive business performance and continuous improvement.

• Bachelor or Masters qualification in Human Resource Management or related field (12+3)
• Professional accreditation preferred (e.g. CIPD, AHRI)

EXPERIENCE

• 8 yrs+ in HR, including prove experience in a HR leadership role, preferably in a contact centre/BPO environment.
• Strong regional experience, including application of employment legislation, HR processes, and practice across relevant jurisdiction(s)
• Experience in business transformation
• Proven experience of HR systems
• Project and change management

KNOWLEDGE/SKILLS

• Good verbal and written communication skills, including multinational stakeholders and local business partners
• Demonstrated management skills and planning ability.
• Energetic leader with an absolute commitment to safety and compliance.
• Experience in building strong relationships with internal and external stakeholders