Senior Manager will be responsible for multiple teams that primarily support the Americas region. The teams focus will be to directly support the Underwriting team by providing high quality underwriting support service for Americas region.

• Oversee a number of Insurance Operations teams responsible for Underwriting Support Services like policy maintenance, data entry, endorsements, certificates, policy wordings, invoice issuance, reconciliation, pricing modelling, credit control etc.

• Provide superior customer service to all internal and external stakeholders, and ensure the same high customer service standards are upheld by all colleagues. Continually identify areas where stakeholder experience can be improved.

• Ensuring processes, procedures and SLA’s are met and adhered to. Whilst considering the wider company aims.

• Manage the workflow of multiple tasks and maintain a detailed understanding of the status of various tasks owned by Middle Office, Underwriters, Brokers and AXA XL internal network and fronting partners around the world and prioritize and organize the team’s workloads, considering expertise, task complexity, workload, and other considerations.

• Effectively support and enable the successful transition of new and existing work into the teams from AXA XL, in line with Global Operations strategies. This will include working as a trusted advisor to Regional Ops Teams, informing the identification and transition of new or improved opportunities

• Drive a culture of Continuous Improvement and learning. Ensuring initiatives are tracked and supported where necessary

• Active participation and accountability for the Quality Review Process for area of responsibility. Work with key stakeholders on process review and improvement.

• Collaborate and correspond verbally and in written format with internal and external contacts across the world, keeping in mind differences in local language, time zones, good local standard, to achieve a high level of service and meet client expectations.

• Proactively problem-solve to balance and manage client/broker expectations with internal service standards.

• Supporting and developing the teams through regular communication, training, coaching and appraisals reviews

• University degree (business, insurance, finance, economy, management is preferable)

• Fluent Business English as a must, additional language can be added value

• Proven experience in insurance business would be advantageous

• Experience in a shared service environment would be advantageous

• Proven experience in stakeholder management and transition processes

• Proven compelling leadership running rather large (50+) and multi teams providing services to different customers

• Team building skills; Role model by setting a high bar for performance, engagement and commitment. Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering. Takes initiative and has the ability to lead independently.

• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group

• Experience of working autonomously and driving initiatives to completion.

• Ability to work in a dynamic and growing organization where the control environment is maturing and where there is therefore a need to be flexible and pragmatic

• Good organizational skills with ability to work under time pressure in a changing environment. Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.

• Excellent people skills; communicative and open to new challenges

• Excellent analytical and logical thinking skills with attention to detail, ability to dive into detail of processes where needed

• Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software