The Senior IT Manager (Bench) role is key member of the Americas IT team. The position assists in championing and implementing property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees.

Provides Temporary Property Support

• Performs tasks on a temporary basis, with assignments ranging in duration from daily to monthly.

• Travels from one location to another as required to fulfill assignments.

• May provide project-specific support for one or more specific locations.

Meeting Client Technology Needs

• Evaluates situations and identifies needed areas of focus, with little to no managerial oversight.

• Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.

• Foresees, identifies and resolves system(s)’ performance problems.

• Oversees disaster recovery and business continuity as it relates to technology.

• Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Confirms that adequate bandwidth exists and that circuits are secured.

• Supports end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine to complex desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Resolves issues with setup or reset of security passwords.

• Supports email and use of MI network.

• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

• Executes disaster recovery plans.

Supporting On-Property Projects and Global Initiatives

• Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.

• Reviews solutions and processes developed by vendors engaged on the project.

• Supports communications for all new applications/system installations and problem resolution.

Managing Work within Budget Targets

• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Reviews operating statements; researches and resolves discrepancies in technology charges.

• Oversees compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

• Conducts periodic inventories of applications and hardware; prepares reports for property management.

• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

• Confirms compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Establishes positive relationships with customers and peers.

• Writes/presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provides customer service.

• Provides detailed status reports as requested.

• BS/BA or equivalent work experience; 2-4 years’ experience in similar Information Technology position.

• Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).

• Previous experience in Americas IT or Marriott HQ IT Support desirable.

• System-related professional certifications desired (e.g., Microsoft PC/Sever OS’s, PC/Server hardware, security and networking).

• Previous high travel work experience desirable.