The Senior Manager of Pediatric Operations will be responsible for managing PriMED’s pediatric practices, including office managers and shared service resources.

• Management of all pediatric locations and on-site support staff.
• Responsible for managing shared services team inclusive of contact center, medical records, outpatient scheduling, care management, triage, clinical floats, vaccines, and after-hours vendor relationship.
• Acts as main point of contact and HR liaison for all pediatric provider issues.
• Hire, develop and retain qualified support staff. Ensure that new employees are oriented to the medical group, their respective office or functional area and are well trained for their jobs.
• Give timely and constructive feedback on performance, documenting all corrective counseling. Prepare and conduct fair and objective performance appraisals according to PriMED policies.
• Responsible for oversight and optimization of PRN provider schedules.
• Manage all administrative tasks associated with Pediatric Behavioral Health specialist.
• Facilitation of Pediatric Division meeting; responsible for preparation of agenda, slides, and minutes in collaboration with administrative leadership and Pediatric Division Chair.
• Lead Pediatric Care Team meeting to communicate & execute on divisional strategic initiatives.
• Lead projects in support of divisional priorities. May be required to write charters, develop project plans, facilitate project meetings in collaboration with project sponsor and supporting team.
• Organize office and shared services workload and workflows and establish standards to ensure efficiency and productivity in collaboration with administrative leadership.
• Provide site coverage as needed, which includes but not is limited to coverage for extended leaves of absence, gaps in staffing, or as other operational needs warrant.
• Present at Administrative and Physician Leadership meetings.
• Collaborate with Human Resources in the preparation and distribution of policies, handling of employee relations matters and other people management tasks.
• Perform other duties as required by Executive Leadership.

Skills and Other Required Competencies:

• Will be required to know and understand office processes, both administratively and clinically.
• Experience with EHR/EMR and associated healthcare technology systems.
• Competent with Microsoft Office (Word, Excel, Power Point, etc.)
• Must have the ability to manage and handle a variety of projects, tasks, processes at the same time and prioritize (multi-tasking).
• Must be professional and act with exemplary behavior.
• Represents PriMED at all times and conducts oneself ethically and morally.
• Promotes and sets a good customer service example.
• Should have excellent communication skill sets, both written and orally. Comfortable presenting in front of senior level leadership.
• Meeting facilitation and presentation skills.
• Project management experience a plus.
• Must have the ability to problem solve and a proven track record for successful outcomes.
• Organization skills.
• Team Building and working well with various teams.

Education, Experience, and Qualifications:

• BS, BSN, BA or other related college degree.
• At least 5 years of medical office management experience (Family Practice and/or Pediatrics).
• At least 2 years of leadership experience (managing or assistant management of groups).
• Clinical experience strongly preferred